This page is automatically translated from Romanian into English.

Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    The story of BT

    We have been growing in Romania for 30 years and we have seen Romania grow. And it's been beautiful.

    It's often been hard, but it's always been exciting.

    We've heard ideas and seen them become reality.

    All the while, we have seen that we have someone to rely on, someone to work with, someone who can put their shoulder to the wheel, and that Romania has reasons to be optimistic.

    And we are proud to be the bank of the most enterprising years in the country's history.

    How it all began

    16 February
    1994

    The BT story begins thanks to 46 founders who put together $2 million in capital. First steps, a team of 13 employees and a branch in Cluj.

    1997

    Listing on the Bucharest Stock Exchange. BT becomes Romania's first listed bank.

    2001

    The EBRD becomes a significant shareholder.

    More

    2003

    Launch of Banca Transilvania Financial Group.

    The bank starts a strong nationwide expansion (from 40 to 500 branches in a few years).

    The first rebranding of the bank.

    2007

    1 million BT cards issued.

    2008

    BT adapts its business model to the international financial crisis.

    Becomes one of the top 10 players in the Romanian banking system by assets.

    More

    2010

    A world-wide first: Banca Transilvania and Western Union launch the ATM money transfer service.

    More

    2011

    Banca Transilvania becomes one of the top 3 banks in Romania, in terms of assets.

    More
    2014

    BT celebrates its 20th anniversary.

    2014

    BT Italy Branch is opened, becoming the only Romanian bank in Rome.

    More

    BT celebrates its 20th anniversary.

    More

    BT becomes a founding member of the University of Hull's EMBA programme, a business education initiative.

    More

    2015 - 2016

    BT's first bank acquisition: Banca Transilvania acquires and integrates Volksbank Romania.

    BT becomes the second largest bank in Romania (by assets).

    More

    2016

    The second rebranding of Banca Transilvania.

    More

    BT becomes a partner of the Romanian Basketball Federation.

    More
    2017

    BT acquires and integrates Bancpost

    2017

    Banca Transilvania Group launches BT Mic, a company dedicated to small businesses.

    More

    Banca Transilvania becomes the Official Partner of the Royal House of Romania.

    More

    2017 - 2018

    BT acquires and integrates Bancpost.

    The bank becomes the leader on the card market.

    2018

    Banca Transilvania becomes the largest bank in Romania.

    More

    BT has become the largest bank in BT becomes the largest bank in South-East Europe.

    More

    Transforming the way we do banking with the launch of BT Pay.

    More

    BT became a shareholder of Victoriabank (Republic of Moldova).

    More

    The Bank launches the first chatbot for entrepreneurs.

    More

    The largest sports & events arena in Romania, branded by Banca Transilvania: BT Arena

    More
    2019

    The first 100% contactless ATM

    2019

    BT celebrates 25 years.

    More

    The first 100% contactless ATM.

    More

    Banca Transilvania Group expands into private pensions, with the acquisition of Certinvest Pensii.

    More

    2020

    BT adapts its business model to the pandemic challenges.

    2021

    The bank has a new headquarters (Cluj-Napoca).

    BT acquires and integrates into the Banca Transilvania Group: Idea::Bank, Idea::Leasing and Idea::Insurance broker. Idea::Bank becomes Salt Bank, the first 100% digital bank made in Romania.

    First in Romania: the launch of the eco-friendly BT Visa Classic card.

    More
    2022

    BT and COSR, partnership to support Romanian athletes at the Olympic Games.

    More

    2022

    The bank buys Țiriac Leasing, the first BT acquisition of a leasing company that is not part of a financial-banking group.

    First in Romania: instant EUR transfers through Banca Transilvania.

    More

    BT has launched its own technology company, Code Crafters.

    More

    BT opens Stup, a unique concept on the market, physical and virtual space, dedicated to entrepreneurs.

    More

    2023

    BT reached 4 million customers. 1 in 5 Romanians has an account with Banca Transilvania.

    More

    Banca Transilvania reached 6 million cards.

    More

    Historical record: 8 million transactions in a single day, through all bank channels (cards, POS, ATMs), double the number of a typical day.

    More

    Setting a record at the Bucharest Stock Exchange.

    More

    First in Europe: launch of the animated virtual card.

    More

    First in Romania: BT integrates artificial intelligence in online communication, on the platform Întreb BT.

    More

    Brand Finance Banking 500 2023: Banca Transilvania's brand value exceeds USD 500 million.

    More
    2024

    2024

    Banca Transilvania has signed an agreement with OTP Group to acquire OTP Bank Romania, OTP Leasing Romania and OTP Asset Management.

    More

    Rebranding of STAR shopping cards.

    More

    Banca Transilvania has acquired OTP Bank România from OTP Group

    More
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT4
    AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

    Invest directly from the app 4.8
    Install

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.