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    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Insurance AUTO RCA

    Insurance for your car  

    RCA direct from BT Pay. Choose, pay and get your policy in minutes. No trips, no stress. All digital, straight from the app.

    • Activate directly from BT Pay one of the insurers' offers.
    • You only need a few minutes, no trips or paperwork.
    • You pay in 3, 6 or 12 interest-free installments with your BT shopping card.
    • You can take out a 6 or 12-month RCA as you need.
    • You get notifications before they expire, so zero stress.
    • You have a direct settlement option (under certain conditions).

    RCA and BT Pay

    a duo that makes life simple

    Choose the right offer, pay with your BT card and take out your car's RCA directly from the app. All digital, fast and hassle-free. You also get interest-free rates, notifications before expiry and full control from your phone. BT Pay + RCA = smart insurance vibes.

    The choice is yours 

    Choose the right offer from several insurers. The cost is automatically calculated based on the data you enter, your car and your license. See all offers before you pay.

    100% online 

    You scan your pay stub and ID, choose the right offer, pay by card and receive your policy by mail. All from the app, no trips and no paperwork.

    all the details at your fingertips

    View your insurance validity period, coverage details and policy history.  

    life is easier

    You get notifications before your policy expires so you can stay stress-free.  

    you are SAFE

    Your insurance is always on your phone. You have all the details in the app. No hassle.   

    100% online RCA insurance

    You and your car
    are safe.

    Documents
    Needed

    • Car registration (scanned or entered manually)
    • Owner's identity card
    • The cost of the insurance is calculated based on the data entered in the application, the characteristics of the car and the age of your driving license. You will see all available offers before you pay.
    DocumentsNeeded

    RAPID HELP

    - Accident in Romania
    - Both cars registered in Romania
    - Maximum 2 cars involved
    - No casualties

    If you are a BT customer, all you have to do is open the BT Pay app, go to theInsurance → RCA Insurance section, take a photo ofyour registration certificate andID card, choose the offer that suits you, pay directly from the app, and receive your policy by email in just a few minutes. Super simple 😊

    You can pay for your insurance policyin fullor in 3, 6,or 12installmentsif you chooseto pay with aSTAR card.

    BT Pay makes sure you don't forget: you receivetwo automatic notifications —one30 days before expiration and another7 days before. You have time to prepare and renew your policy without stress.

    If you haven't received the policy by email within 30 minutes, you can use the"Resend policy" option in BT Pay. The document will arrive immediately, without any further waiting.

    Have you sold your car or want to add an authorized driver? Send an email to btrca@pago.ro with:

    • heel,
    • bulletin,
    • policy,
    • and a simple request for modification or cancellation.

     The request is processed within5–7 business days.

    CAR INSURANCE DIRECTLY FROM BT PAY

    Get your insurance direct from BT Pay in just a few clicks - simple, fast and interest-free installments with your BT Shopping Card. Enjoy smooth and incident-free travel.

    BT AI Chat
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    Intreb BT logo
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT-5
    AI Search provides automatically generated responses using GPT-5 technology and an advanced agent orchestration mechanism. Responses may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for the use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project—currently in beta—that uses GPT-5 technology to simplify the process of searching for and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.