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  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Insurance AUTO RCA

    Insurance for your car  

    RCA direct from BT Pay. Choose, pay and get your policy in minutes. No trips, no stress. All digital, straight from the app.

    • Activate directly from BT Pay one of the insurers' offers.
    • You only need a few minutes, no trips or paperwork.
    • You pay in 3, 6 or 12 interest-free installments with your BT shopping card.
    • You can take out a 6 or 12-month RCA as you need.
    • You get notifications before they expire, so zero stress.
    • You have a direct settlement option (under certain conditions).

    RCA and BT Pay

    a duo that makes life simple

    Choose the right offer, pay with your BT card and take out your car's RCA directly from the app. All digital, fast and hassle-free. You also get interest-free rates, notifications before expiry and full control from your phone. BT Pay + RCA = smart insurance vibes.

    The choice is yours 

    Choose the right offer from several insurers. The cost is automatically calculated based on the data you enter, your car and your license. See all offers before you pay.

    100% online 

    You scan your pay stub and ID, choose the right offer, pay by card and receive your policy by mail. All from the app, no trips and no paperwork.

    all the details at your fingertips

    View your insurance validity period, coverage details and policy history.  

    life is easier

    You get notifications before your policy expires so you can stay stress-free.  

    you are SAFE

    Your insurance is always on your phone. You have all the details in the app. No hassle.   

    100% online RCA insurance

    You and your car
    are safe.

    Documents
    Needed

    • Car registration (scanned or entered manually)
    • Owner's identity card
    • The cost of the insurance is calculated based on the data entered in the application, the characteristics of the car and the age of your driving license. You will see all available offers before you pay.
    DocumentsNeeded

    RAPID HELP

    - Accident in Romania
    - Both cars registered in Romania
    - Maximum 2 cars involved
    - No casualties

    If you are a BT customer, all you have to do is open the BT Pay app, go to theInsurance → RCA Insurance section, take a photo ofyour registration certificate andID card, choose the offer that suits you, pay directly from the app, and receive your policy by email in just a few minutes. Super simple 😊

    You can pay for your insurance policyin fullor in 3, 6,or 12installmentsif you chooseto pay with aSTAR card.

    BT Pay makes sure you don't forget: you receivetwo automatic notifications —one30 days before expiration and another7 days before. You have time to prepare and renew your policy without stress.

    If you haven't received the policy by email within 30 minutes, you can use the"Resend policy" option in BT Pay. The document will arrive immediately, without any further waiting.

    CAR INSURANCE DIRECTLY FROM BT PAY

    Get your insurance direct from BT Pay in just a few clicks - simple, fast and interest-free installments with your BT Shopping Card. Enjoy smooth and incident-free travel.