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    Travel insurance

    DISCOVER THE CAREFREE WORLD

    Everything you need for stress-free vacations: full medical protection, including seasonal sports, emergency cover if you need it, with quick activation from BT Pay and at a low cost. 

    • You activate it 100% online directly from BT Pay and it takes just 2 minutes.
    • Valid anywhere for 1 year, for vacation or business travel.
    • Payment flexibility - you can pay in 6 or 12 installments with your shopping card.
    • You get your money back if your trip is canceled or interrupted.
    • Ideal for family or friends, includes up to 6 co-insured.
    • Complete protection: emergencies, cancelations, luggage, documents, seasonal sports.

    Travel insurance and BT Pay

    aYour safety, a swipe away

    You have complete control from your phone: choose your plan, add co-insureds, you can even pay in installments and you're ready to go. Simple, digital, whenever you need it. ✈️

    100% online insurance  

    Apply for your travel insurance directly from the app. One year's insurance cost = the cost of other travel insurance for 7-10 days.

    DepartureClujDestinationBaliCancel your tripHealthcareFlight delays

    putting your needs first

    Traveling at home and abroad, by car or plane, with or without seasonal sports - you have options to choose from.   

    all the details at your fingertips 

    See the validity period of your insurance, details of cover and additional insureds.  

    there for you 

    Have the direct contact of the insurer in the app, to make it easier in unpleasant situations.

    you are SAFE 

    Air travel: delayed/loss of luggage, flight or documents, the insurance is there for you.  

    Low costs and few worries

    Wherever you travel in the world

    all the benefits  

    • Emergency healthcare.
    • Trip cancellation and reimbursement in case of cancellation or interruption of travel (storno).
    • Protection for seasonal sports.
    • For air travel: delay/loss of luggage, flight or documents.
    • Insurance abroad covers up to 45 consecutive days abroad, whether you're on vacation or on business.
    all the benefits  

    RAPID HELP

    Sure. Whether you're going skiing or maybe surfing on your next vacation, you can add seasonal sports to your insurance.

    Good news! The insurance also includes cancellation coverage, specifically covering the cancellation of two trips per year with compensation of €1,000 for trips abroad and €500 for trips within Romania.

    You can take out insurance for yourself, but you can also insure up to 6 other people, including children.

    Yes, if you have a BT store card, you can pay in 6 or 12 installments.

    Each trip is covered if it does not exceed 45 consecutive days.

    Safe vacation

    Take peace of mind with you wherever you travel, we'll take care of the unexpected. You have complete protection in case of medical emergencies, cancelations, lost luggage, documents, seasonal sports.

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    AI Search provides automatically generated responses using GPT-5 technology and an advanced agent orchestration mechanism. Responses may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for the use of the content generated by this service. .
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    AI Search is a pilot project—currently in beta—that uses GPT-5 technology to simplify the process of searching for and understanding banking products.

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