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  • We have made a firm commitment to Romanians and local entrepreneurs in supporting their dreams, BT being the partner with whom they can start their journey.
    OMER Tetik
    CEO Banca Transilvania
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    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

    • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
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    AI Search on Ask BT answers all your banking questions.

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    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Travel insurance

    DISCOVER THE CAREFREE WORLD

    Everything you need for stress-free vacations: full medical protection, including seasonal sports, emergency cover if you need it, with quick activation from BT Pay and at a low cost. 

    I want insurance
    • You activate it 100% online directly from BT Pay and it takes just 2 minutes.
    • Valid anywhere for 1 year, for vacation or business travel.
    • Payment flexibility - you can pay in 6 or 12 installments with your shopping card.
    • You get your money back if your trip is canceled or interrupted.
    • Ideal for family or friends, includes up to 6 co-insured.
    • Complete protection: emergencies, cancelations, luggage, documents, seasonal sports.

    Travel insurance and BT Pay

    aYour safety, a swipe away

    You have complete control from your phone: choose your plan, add co-insureds, you can even pay in installments and you're ready to go. Simple, digital, whenever you need it. ✈️

    Come into BT Pay

    100% online insurance  

    Apply for your travel insurance directly from the app. One year's insurance cost = the cost of other travel insurance for 7-10 days.

    DepartureClujDestinationBaliCancel your tripHealthcareFlight delays

    putting your needs first

    Traveling at home and abroad, by car or plane, with or without seasonal sports - you have options to choose from.   

    all the details at your fingertips 

    See the validity period of your insurance, details of cover and additional insureds.  

    there for you 

    Have the direct contact of the insurer in the app, to make it easier in unpleasant situations.

    you are SAFE 

    Air travel: delayed/loss of luggage, flight or documents, the insurance is there for you.  

    Low costs and few worries

    Wherever you travel in the world

    Come into BT Pay

    all the benefits  

    • Emergency healthcare.
    • Trip cancellation and reimbursement in case of cancellation or interruption of travel (storno).
    • Protection for seasonal sports.
    • For air travel: delay/loss of luggage, flight or documents.
    • Insurance abroad covers up to 45 consecutive days abroad, whether you're on vacation or on business.
    all the benefits  

    RAPID HELP

    Yes, you can add the option for seasonal sports like skiing, snowboarding or surfing to your insurance package.

    Yes, the insurance covers the cancellation of two trips per year, with compensation of up to €1,000 for trips abroad and €500 for trips within Romania.

    You can insure yourself and up to 6 co-insured, including children, other family members or a group of friends.

    Yes, if you have a BT store card, you can pay in 6 or 12 installments.

    Each trip is covered if it does not exceed 45 consecutive days.

    See all questions - opens in new tab

    Safe vacation

    Take peace of mind with you wherever you travel, we'll take care of the unexpected. You have complete protection in case of medical emergencies, cancelations, lost luggage, documents, seasonal sports.

    Come into BT Pay