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Call Center
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    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Why Kiddo?

    • You're on your own with allowance, scholarship, going out with friends... and any other expenses 😊

    • Pocket money is directly in the app, no need to carry cash

    • Pay online or in any shop, whatever you buy

    • Put money aside for what's on your wishlist

    • Learn to be independent and don't ask your parents to give you cash (again)

    m

    Send money

    m

    Round Up

    BT Pay

    Good to know

    • If you're aged between 14 and 18, with a Romanian-issued ID and a BT account, your parent can activate Kiddo on your account

    • You need an account and card in your name, with a proxy in your parent's name

    • If you don't have a BT account yet, you need to bring a parent with you to any establishment. You need your birth certificate and identity card

    What can you do with your BT Pay?

    We know it's better to be financially teendependent -
    in any situation 😊

    Pay with your phone in shops
    BT PAY KIDDO
    Make payments online
    BT PAY KIDDO
    Send or ask friends for money
    BT PAY KIDDO
    Withdraw cash from the ATM
    BT PAY KIDDO
    See how much money you have left on your card and what you've spent it on
    BT PAY KIDDO
    Put money aside with Round Up
    BT PAY KIDDO
    You have control over the card
    BT PAY KIDDO
    Get offers with "Awards in Motion"
    BT PAY KIDDO

    You turned 18? You can switch from BT Pay Kiddo to Bt Pay.
    Just reinstall the app and use your new ID card details.

    How do you make your BT Pay Kiddo?

    Your loved ones give you permission to use BT Pay 

    They can do it from BT Pay, section "BT Pay Kiddo". The parent must be authorised on your account. 

    Download the app and follow the identification steps 

    The steps appear in the app once you've installed it and your parents have given you permission to use BT Pay. 

    That's all! You can start using the BT Pay app 

    Now that you have your own BT Pay, you can handle money, banking... and everything else you need much more easily. 

    Download BT Pay

    Scan the code with your cell phone,
    depending on your phone system.

    Everything from the app, in real time

    Scan the QR code and download BT Pay

    Bt Pay
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    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT-4o
    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

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