This page is automatically translated from Romanian into English.

  • ATMs and cash machines
  • Online appointment
    • Internet Banking Internet Banking
    Internet Banking
    Discover
    Credit for
    personal needs         The
    home credit         Credit simulator
    See all credits
    Shopping cards Shopping cards Cards in lei Cards in lei The Youth Card The Youth Card
    See all cards
    Current account subscription
    Term deposit
    Private banking Premium banking
    Current account subscription
    Discover
    Current account subscription
    Current account subscription
    E-commerce POS POS App
    Current account subscription
    Term deposit
    Division for Doctors Agri
    Corporate
    Discover
    Current account subscription
    See all articles
    See all articles
    Education Social Medium
    See all projects
    Discover
    We have made a firm commitment to Romanians and local entrepreneurs in supporting their dreams, BT being the partner with whom they can start their journey.
    ӦMER Tetik CEO Banca Transilvania
    ӦMER Tetik - CEO Banca Transilvania
    Call Center
    • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

    •
    0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Popular searches
    Notifications

    Moody's confirms Banca Transilvania's rating

    November 15, 2024 12:30

    BT channel transactions record highs across the board on Black Friday

    November 9, 2024 16:00

    Financial results at September 30, 2024

    November 8, 2024 18:37

    BT and Visa launch Animated Virtual Card in dollars

    October 29, 2024 12:30

    Invest in BT Asset Management funds through BT Pay

    September 30, 2024 15:00

    Entrepreneurs have accessed more than 10,000 Hive solutions to start and grow a business over two years

    September 13, 2024 10:40

    Deposit guarantee

    The Bank Deposit Guarantee Fund is the only institution in Romania that has the task of guaranteeing the deposits set up with the credit institutions participating in the Fund, as well as of guaranteeing the deposits set up with the credit institutions participating in the Fund, as well as of pay compensation to secured depositors, within the limit of the guarantee ceiling and other conditions established by law, when deposits become unavailable.

    The Bank Deposit Guarantee Fund guarantees deposits, in any currency, with credit institutions participating in the Fund, within the limits and conditions provided by law. Exceptions to the payment of compensation are deposits falling within the unsecured categories, as shown in the list of deposits excluded from guarantee, according to provisions of Law 311/2015 on deposit guarantee schemes and deposit guarantee fund Bank.

    Deposits held by natural or legal persons with the institutions participating in the Fund are guaranteed by law by the Bank Deposit Guarantee Fund within the limit of 100,000 euro, in lei equivalent.

    Deposits made up by individuals resulting from:

    • real estate transactions relating to immovable property for residential purposes;
    • the event of retirement, dismissal, from the situation of invalidity or death of the depositor;
    • collection of insurance indemnities or compensation for damage resulting from criminal offences or for wrongful convictions.

    They are covered over the equivalent in lei of the amount of 100,000 euros, for a period of 12 months from the date on which the amount was credited to the bank's account or from the date on which the deposits can be legally transferred to another credit institution.

    The classification of the amounts in the three categories mentioned above is made on the basis of documents justifying submitted by the customer to the bank.

    If deposits with a credit institution participating in the Fund become unavailable, the FGDB will ensure the payment of compensation, within the limit of the guarantee ceiling. The payment of compensations is made only in lei.

    By compensation, according to the law, is meant the amount that the Fund pays to each depositor guaranteed for unavailable deposits, regardless of their number, within the limit of the guarantee and under the conditions provided by Law 311/2015 on deposit guarantee schemes and the Fund guaranteeing Bank Deposits.

    The level of compensation is calculated as follows: from the sum of all the covered deposits that it is the person holds them at the respective credit institution (at the time when they became unavailable) subtract the total amount of debts outstanding which he has so far owed to the credit institution.

    Payment of the Compensation shall be made in national currency, irrespective of the currency of the warehouse(s).

    The deadline for starting the payment of compensation is 7 working days from the date when deposits have become unavailable.

    The document "DEPOSITOR INFORMATION" includes the "list of deposits excluded from guarantee" and the "form for information provided to depositors" according to with the provisions of Law 311/2015 on deposit guarantee schemes and the Guarantee Fund Bank Deposits.

    DEPOSITOR INFORMATION
    z PDF
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT4
    AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.