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  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    STAR AND POS

    +600.000
    new chances

    With a BT POS, you can join the STAR network and become visible to over 600,000 BT customers who are looking for retailers like you. Where they can buy interest-free installments or with their loyalty points.  

    +170.000 COMPANIES GROW with BT's POS!
    +170.000 COMPANIES GROW with BT's POS!
    +170.000 COMPANIES GROW with BT's POS!
    +170.000 COMPANIES GROW with BT's POS!
    +170.000 COMPANIES GROW with BT's POS!
    +170.000 COMPANIES GROW with BT's POS!
    +170.000 COMPANIES GROW with BT's POS!
    +170.000 COMPANIES GROW with BT's POS!
    +170.000 COMPANIES GROW with BT's POS!
    +170.000 COMPANIES GROW with BT's POS!
    +170.000 COMPANIES GROW with BT's POS!
    +170.000 COMPANIES GROW with BT's POS!
    +170.000 COMPANIES GROW with BT's POS!
    +170.000 COMPANIES GROW with BT's POS!
    +170.000 COMPANIES GROW with BT's POS!
    +170.000 COMPANIES
    Grow with BT POS!
    • You get lower costs with the Unlimited package.
    • Accept payments in installments or STAR points.
    • See all your payment solutions straight from BT Go.
    • You have intuitive and modern solutions.
    • You get free 24/7 support.
    • You have the entire payment acceptance ecosystem in one place.

    BT Go and POS

    The whole payments ecosystem in BT Go

    BT Go isn't just a place to see transactions. It's the digital ecosystem where you understand your business. Where you make decisions. Where you have control.  

    Business in real time  

    See in real time what's happening at each location, on each terminal.  

    Your solutions in the app  

    Manage all BT payment solutions: POS, POS App, eCommerce. All in one place.

    Your accounts under control  

    You get real-time notifications about payments, receipts, invoices and have a section dedicated to account statements.

    Your accounts under control  

    You get real-time notifications about payments, receipts, invoices and have a section dedicated to account statements.

    You know where your money's at  

    Generate reports and analytics that help you grow.

    You're safe

    Your cards are always on your phone. Lock, unlock, change limits and approve payments. No hassle.

    BT POS APP

    BT POS APP

    One partner.
    All solutions.

    CHOOSE
    PAYMENT SOLUTION

    We provide the infrastructure, you provide the business. See all the costs and choose the right payment solution for your business. No hassle.

    BT POS App
    • Only 5 lei/month
    • Send your receipt digitally
    • As secure as a classic POS
    • Control who has access to the POS
    BT x Danubius
    • Issue tax receipts and accept card payments
    • Fiscal cash register connected to ANAF
    • POS banking + Android mobile terminal
    • Access to business apps via Danubius Store
    E-commerce
    • Customers can save their card for future payments
    • Better conversion, faster experience with Pay with BT Pay
    • Dedicated technical support and rapid deployment
    • Payment links, recurring payments all in one place

    RAPID HELP

    POS-(Point-of-Sale) is an electronic device that can retrieve, store and transmit card payment information.

    This device can be found at the cash registers of the stores and through the POS you can make contactless payments with your card or with the items of your collection BT Pay which you can find here. 😉

    Banca Transilvania is a leader in the card acceptance market and the first bank in Romania with ISO9001:2015 quality certification for card payment solutions.


    Simple 😊. Once you sign the SoftPOS payment card acceptance agreement with BT, you'll receive the app to download by email and your credentials by SMS. 

    ✋ That's all!

    ❌ You have the option to "Cancel" your payment right in the app. 

    Enter the menu and click on the "Cancel" or "Void" button.

    (Depending on the language of the Android system, the language is also displayed, but only Romanian for Romanian and English for the other languages).

    Via BT POS terminals you can carry out transactions with meal vouchers cards issued by all operators.

    In order to accept transactions with BT meal vouchers cards, you need to sign a contract with us.

    Similarly, to accept transactions from other operators, you need to sign a contract with them. 😅

    BT does not need to operate any additional settings in the system to accept ticket card transactions from other operators. These depend on the individual operator. 🙂

    All cards issued under Visa, Mastercard and Maestro.

    APPLY FOR E-Commerce

    More customers, more diversity, more sales. Apply for the right payment solution for your business.