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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Online information about payment incidents

    Within 30 minutes you find out from the Payment Incidents Central (CIP) if your business partners have had payment delays in the last 7 years. 

    Check online the payment incidents for promissory notes and cheques issued by a legal entity and find out if it has a high creditworthiness or involves some risks.

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    How much does it cost you?

    The cost of a query is 5 lei + VAT and can be paid directly from your BT account.

    Advantages


    • m It is aimed at all business customers who have both a BT business account and a CIP Online account
    • mYou have three types of CIP query to choose from, depending on the reason for the query and the information required

    Good to know

    Requests for CIP consultation are sent from Monday to Friday, between 9:00 and 17:00. Any consultation carried out outside this time limit will be processed on the next business day.