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This page is automatically translated from Romanian into English.

  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Online information about payment incidents

    Within 30 minutes you find out from the Payment Incidents Central (CIP) if your business partners have had payment delays in the last 7 years. 

    Check online the payment incidents for promissory notes and cheques issued by a legal entity and find out if it has a high creditworthiness or involves some risks.

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    How much does it cost you?

    The cost of a query is 5 lei + VAT and can be paid directly from your BT account.

    Advantages


    • mIt is aimed at all business customers who have both a BT business account and a CIP Online account
    • mYou have three types of CIP query to choose from, depending on the reason for the query and the information required

    Good to know

    Requests for CIP consultation are sent from Monday to Friday, between 9:00 and 17:00. Any consultation carried out outside this time limit will be processed on the next business day.