Invest directly from the app 4.8
Install

This page is automatically translated from Romanian into English.

Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Premium Club

    Development. Dedicated and premium people know-how. 

    What is Premium Club?

    Premium Club means premium banking and personalised products. In Premium Club programme you benefit from the know-how of teams with extensive experience in banking and access to regulated markets and diversified instruments with which you can invest.

    How can you benefit from the Premium Club programme?

    If you have €75,000 in your accounts with us or you receive a salary minimum of 10.000 lei per month and you want to invest, we look forward to discussing the potential of your finances.

    What are the benefits?

    m

    Financial concierge

    A financial concierge with significant banking and Premium experience Banking.

    m

    Access to a VIP priority line in the Call Centre

    For administration, card information, credit, Internet Banking, etc.

    m

    Dedicated investment solutions 

    Managed by the experts at BT Asset Management, as well as preferential terms of trading on capital markets through BT Capital Partners.

    m

    Access to dedicated Premium Banking locations

    We are waiting for you in our offices in Bucharest.

    m

    Access to international markets

    f
    You have a BT Capital Partners broker dedicated exclusively to clients Premium Banking. Or online, 24 hours a day.

    What are the products and
    personalised services?

    Round-the-clock availability through the VIP call centre

    The people in our team are there for premium cardholders.

    Deposits and negotiated exchange rates
    Investment funds

    They are managed by BT Asset Management and BT Capital Partners and give you access to local and foreign markets.

    Government bonds

    Access to primary and secondary markets, both domestic and foreign.

    Access to 28 capital markets

    Through a dedicated broker or online on the BT Trade platform through BT Capital Partners.

    Premium cards with special services

    STAR Platinum, STAR Gold, Visa Flying Blue Premium, Mastercard Gold

    What are the addresses of Premium Banking offices?

    Timpuri Noi Agency Bucharest

    Splaiul Unirii, nr. 165, sector 3

    Lipscani Agency Bucharest

    102 Lipscani Street, sector 3

    Bucharest West Branch

    6Q Iuliu Maniu Boulevard, sector 6, The Light building

    Bucharest North Branch

    Sos. Bucharest Ploiesti, nr. 43, sector 1

    Contact

    If you have any questions about Premium Banking, send us an e-mail at PremiumBanking@BTRL.ro.

    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT-4o
    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.