Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Notifications
    Win the coolest prizes with BT Pay Kiddo
    See more
    Information for OTP Bank Romania customers
    More
    You're closer to home than you think.
    Let's see
    Come to the largest banking community in Romania
    See more
    Big or small, they all have support.
    Let's see
    On the red carpet with Star Forte at the Grammy Awards
    Let's see
    Business. Banking. All Inclusive.
    More
    Get 10% cashback on Tuesday shopping with BT Mastercard cards
    More
    GPT, now also in banking
    Try AI Search
    Win an experience in the Caribbean or Budapest
    Let's see
    Banca Transilvania image Open online account
    Open online account
    Banca Transilvania image Schedule online
    Make an appointment online
    Banca Transilvania image Simulate a loan
    Simulate a loan
    Banca Transilvania image Updates online data
    Update your data online

    Online account from BT Pay

    Live in the moment, even when you're banking. Find out at any time where your money stands, what you've spent it on and when. All from BT Pay. 

    Scan the QR code and download BT Pay.

    Online account from BT Pay Online account from BT Pay
    Download the app
    Our products

    We are Banca Transilvania

    Banking is first and foremost about people and trust. We want things to be done well and we support people who have the courage to do them, people who support Romania. We do banking, we get involved in social projects and we support the communities we are part of. We are the largest bank in Romania and in South-East Europe and we believe that if Romania is doing well, BT is doing well.

    Ask BT

    Ask BT is the bank's largest online financial education program, with over 2,000 questions and answers about self-banking services, products and solutions. Now, thanks to GPT 3.5, information is even easier to find. You ask, BT answers.

    Online safety

    We know that online banking means many opportunities, but also risks. So protecting customers' money and data privacy is at the heart of every product or service we offer. Basically, we think about each individual with attention to detail and empathy.