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  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Open an account with Banca Transilvania and join the largest banking community in Romania. In minutes, directly from BT Pay.

    Open an online bank account

    Banking your style

    Open an account with Banca Transilvania and join the largest banking community in Romania. In minutes, directly from BT Pay.

    Send money on the spot

    Online account directly from the app

    Are you the only one in your group of friends who's still not at BT? No excuses now. You can open an online banking account directly from BT Pay.

    All cards, no worries

    Your debit, credit and virtual cards all a tap away.

    Credit 100% ONLINE

    Apply for a personal loan directly from the app.

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    Put money aside easily

    Save easily for the things you want, benefiting from a monthly progressive interest rate depending on the amount in your account.

    Instant transfers

    Whether you split the bill with friends or pay with your phone, all your transactions are just a click away.

    Investments just a click away

    With over 14 investment funds in BT Pay, you can start investing instantly without having to be a financial guru.

    BT PAY kiddo

    Banking For the cool kiddos

    Choose your banking subscription

    Different people, different needs. So you have five subscription options to choose from. ✨

    Greeting
    0 lei / month
    • Interbank collections with ZERO commission
    • Mobile banking with BT Pay
    Student
    0 lei / month
    • Interbank collections with ZERO commission
    • Mobile banking with BT Pay
    • Free travel insurance
    Gold
    17 lei / month
    • Access to business lounges in Bucharest and Cluj-Napoca airports
    • Free travel insurance
    • Mastercard Gold
    Gold+
    20 lei / month
    • Insurance from Metropolitan Life Insurance
    • Mastercard Gold
    • Priority in the Call Centre
    Make your way in BT Pay

    Make your way in BT Pay

    If you are a resident in Romania and are 18 years old, you can open your account online in less than 10 minutes. All you need to do is download the app, confirm your identity with your ID and choose the current account subscription that suits you.

    One app for every situation

    Open online account
    BT Pay Kiddo
    It's wonderful to see them grow up and become independent, even financially. With BT Pay Kiddo, teenagers can manage their allowance, scholarship, or expenses, preparing them for adult life.
    Open online account
    Moving awards
    Connect Fitbit, Google Fit, or Apple Health to the app, sync your steps, and unlock BT and partner offers. Your ambition deserves support.
    Open online account
    Alias Pay
    Set up an Alias (the phone number linked to your BT account) and receive money easily, even from other banks, without an IBAN – just your phone and name. You can transfer money to those with an Alias just as easily.
    Open online account
    Cards from other banks
    Add your ING, BCR, Revolut, or other Romanian bank cards to BT Pay and view your balance and transactions. You can make instant transfers to BT cards and send money to friends with BT Pay.
    Open online account
    Share the score
    Did you pay the bill or buy the gift? Request the money directly from BT Pay by selecting your contacts. Divide the amount equally or request whatever you want. The condition? They must also use BT Pay.

    RAPID HELP

    Opening a 100% online account through BT Pay is very simple. You only need to meet a few basic requirements:

    • Be at least 18 years old.
    • You must have a valid Romanian identity card (C.I.).
    • Be a new customer of Banca Transilvania (if you are already a customer, you can use BT Pay directly with your existing accounts).

    In order to open an online account through BT Pay in Romania, you must have an identity document issued by the Romanian authorities, namely a CI (standard identity card) or EC (electronic identity card). 😁

    No. To open an account online and sign the contract remotely, you must be at least 18 years old.

    If you are under 18, we expect you to visit one of our branches with a parent to open an account.

    From absolutely anywhere in the world! 🌍

    You just need to be over 18, download the app, and have your ID with you. ✨

    About 5-7 minutes, just as long as it takes to listen to 2 favorite songs from your playlist. 🌟

    ZERO account and card opening and management fees. ✨

    However, depending on the current account subscription selected, additional monthly fees may apply.

    Yes! 😊 Once you have opened an account and received approval notification, you can instantly use BT Pay and your digital card.

    open account 100% online

    In about 10 minutes, via the BT Pay app, you have a lei account with us and can use your card instantly from the app. It takes as long as listening to two songs.

    Everything from the app, in real time

    Scan the QR code and download the app

    BT Pay App QR Code