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  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Current account subscriptions

    One cost,
    zero worries

    Flexible banking and no trips to the bank, right from your phone. We've bundled super benefits into great current account subscriptions for you. See which one suits you.

    +3.000.000 ROMANIANS have already chosen a current account subscription.
    +3.000.000 ROMANIANS have already chosen a current account subscription.
    +3.000.000 ROMANIANS have already chosen a current account subscription.
    +3.000.000 ROMANIANS have already chosen a current account subscription.
    +3.000.000 ROMANIANS have already chosen a current account subscription.
    +3.000.000 ROMANIANS have already chosen a current account subscription.
    +3.000.000 ROMANIANS have already chosen a current account subscription.
    +3.000.000 ROMANIANS have already chosen a current account subscription.
    +3.000.000 ROMANIANS have already chosen a current account subscription.
    +3.000.000 ROMANIANS have already chosen a current account subscription.
    +3.000.000 ROMANIANS have already chosen a current account subscription.
    +3.000.000 ROMANIANS have already chosen a current account subscription.
    +3.000.000 ROMANIANS have already chosen a current account subscription.
    +3.000.000 ROMANIANS have already chosen a current account subscription.
    +3.000.000 ROMANIANS have already chosen a current account subscription.
    +3.000.000 ROMANIANS
    They have already chosen a current account subscription.
    • Bank for free with the BT Pay app.
    • 0 lei for collections in lei from other banks.
    • 0 lei for opening an account and issuing a debit card.
    • 0 lei for account and debit card management.
    • RON 0 for payments between BT accounts, in lei, made via BT Pay.
    • RON 0 for checking your balance and issuing cash on the BT network.
    More than a subscription

    complete banking package

    Beyond the current account subscription, you choose the right debit card for you, the complete insurance package and VIP benefits to #smartbanking whatever the occasion.

    Travel insurance

    Have a worry-free vacation anywhere in the world: your insurance protects you in case of medical emergencies, trip cancellation or lost luggage.
    DepartureClujArrivalsParisCancel your tripHealthcareFlight delays

    Lounge access

    You have access to airport lounges in Bucharest and Cluj-Napoca for you and one other person.

    Accident insurance

    You have full protection with Metropolitan accident insurance.

    Call center priority

    No waiting times. We're here for whatever you need: information about cards, credit, insurance or investments.

    account in another currency

    You have a current account in another currency and cards in euros or dollars, depending on your needs.
    Next level banking

    one cost, full freedom.

    Choose your banking subscription

    Whether you want basic or premium, current account subscriptions are designed to save you money and time. Depending on what monthly payments you make, how you manage your budget or how often you travel.

    Greeting
    0 lei / month
    • ZERO interbank commission (if you have a minimum turnover of 300 lei/ month)
    • Mobile banking with BT Pay
    Student
    0 lei / month
    • ZERO interbank commission (if you have a minimum turnover of 300 lei/ month)
    • Free travel insurance
    • Mobile banking with BT Pay
    Gold
    17 lei / month
    • Access to business lounges in Bucharest and Cluj-Napoca airports
    • Free travel insurance
    • Call Center Priority
    • Interbank collections with ZERO commission
    Gold+
    20 lei / month
    • Travel insurance
    • Accident insurance
    • Priority in the Call Centre
    • Access to business lounges in Bucharest and Cluj-Napoca airports
    • Interbank collections with ZERO commission

    RAPID HELP

    A current account subscription is a banking package that includes several services associated with your account (opening and managing a current account, debit card, access to applications such as BT Pay, sometimes insurance or additional benefits) at a fixed monthly cost or even free of charge, instead of paying separate fees for each transaction or product.

    If you have activated a subscription but believe it is not suitable for you, you can request its deactivation at any BT branch. 

    However, you should be aware that once you deactivate your subscription, you will no longer enjoy the benefits of the subscription and will pay the standard cost for all products and services you have with BT.

    Activating a BT current account subscription is as simple as a few simple steps:

    1. Select the desired subscription directly from the BT website;
    2. Fill in the online form with your details;
    3. You are contacted by a BT representative to finalize activation;

    Or we'll be waiting for you at any BT branch, where our colleagues will help you choose the subscription that best suits your needs.

    Any individual can benefit from BT current account subscriptions, subject to a few simple conditions:

    • Adult resident individual - you can choose the Salut, 365, Gold, or Gold+ subscription.
    • Student – you can choose the Student subscription.
    • Minors – if your minor is between 0 and 13 years old, you can activate the Kid subscription; if your minor is between 14 and 18 years old, you can activate the College subscription.

    Yes, the BT Student subscription is truly free if you deposit at least 300 lei into your current account each month. Otherwise, you will pay 5 lei for each interbank deposit.

    The benefits of the Student subscription are: 

    • Zero commission for opening and managing a current account in RON/FCY
    • Zero commission for issuing and annual maintenance of Omnipass Mastercard debit card
    • Zero commission on interbank deposits (if you deposit at least 300 lei into your current account each month)
    • Free travel insurance
    • The BT Pay app

    All current account subscriptions offer zero commission on interbank receipts.

    In the case of the Salut and Student subscriptions, in order to benefit from zero commission on interbank payments, you must be careful to collect at least 300 lei each month, otherwise you will be charged commission on each interbank payment.

    You can request activation of your subscription at any BT branch or through the Call Center by completing the form on the Current Account Subscriptions page.

    Apply for your current account subscription

    Different people, different needs. There are five current account subscription options to choose from, so you can bank the way you want.

    BT AI Chat
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    Intreb BT logo
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT-5
    AI Search provides automatically generated responses using GPT-5 technology and an advanced agent orchestration mechanism. Responses may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for the use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project—currently in beta—that uses GPT-5 technology to simplify the process of searching for and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.