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  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Debit cards

    Your card, your choice.

    From the McLaren fan card to the virtual debit card created in collaboration with your favorite festival, we've thought of everything. You choose the currency and the benefits, we come with the coolest debit cards in euros or lei and the best integration with BT Pay.

    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +++5 MILLION cards Chosen by customers already enjoying all the benefits.
    +5 MILLION cards
    Chosen by customers who already enjoy all the benefits.

    Everything from bt pay

    Full control of your cards

    BT Pay: an ecosystem where you manage everything related to your debit cards in lei or euro. Pay quickly with your phone, see all your monthly expenses, save with Round-up or apply for Overdraft - spare cash on your debit card. Simple, affordable.

    REAL-TIME TRANSACTIONS

    Pay by phone or card and see all the information instantly.

    YOUR CARD, YOUR RULES

    See all the payments you've made, check from BT Pay all the websites where you have your card saved and block your card if you need to.

    KEEP TRACK OF EXPENSES

    Restaurant, transportation or shopping, all payments are grouped by category.

    LIFE IS EASIER

    Change your limits, receive, transfer and split costs from your chosen card or transfer between your cards, all in a few clicks.

    you are SAFE

    Your cards are always at your fingertips, right on your phone. Lock, unlock, change limits and approve payments.

    VISA CLASSIC

    Visa Classic is your paycheck card made from recycled materials. You pay with it quickly, anywhere in the world and have access to a cash reserve of up to 6 salaries with Overdraft.

    VIRTUAL CARDS

    If your motto is - always on trend, then the virtual card is just what you need. A card with the same functionality as a physical card, but much more fashionable. Card in euros, dollars or lei - you choose. 

    MASTERCARD GOLD

    It's your passport to premium benefits: insurance, comfort, domestic and international lounge access all in one card.

    Platinum card

    PLATINUM

    Your premium metal card. With travel insurance, access to lounges worldwide, roadside assistance in Romania and Europe.

    SEE WHICH DEBIT CARD SUITS YOU

    Physical or virtual, in lei, euro or dollars, in environmentally friendly materials. Discover the right debit card for you.

    RAPID HELP

    Easy-peasy. 😃 It's a lei debit card for individuals, which you can issue exclusively from BT Pay. You see it instantly in BT Pay - and yes, you can start using it. The coolest part is that you can choose the design of the virtual card yourself - an animated design, a first in Europe.

    The card is attached to a new account, which will open automatically. Quick and easy. 🤓

    Each has specific advantages and differs depending on your needs:

    debit card allows you to make transactions up to the amount of your own money available in your account account.  

    On this card you keep your money (such as your salary), and it is replenished by your employer or other people from whom you are going to receive money; 👨

    ⠀in exchange, credit card is a purchasing card that involves giving you a line of credit that you access through the card.  

    In other words, you can make card transactions not only with your own money, but also with money borrowed from the bank. 💼


    In other words, a debit card is for the money you have, while a credit card is for the money you need. 😅


    But let's discover more in the video below:

    BT video: the differences between debit and credit cards

    If you have used your card in the last 6 months, we will issue you a new card. 

    We'll let you know by SMS where you can pick it up, but you can also request it at home and we'll send it by courier. If you prefer to pick it up from another unit, you can request the transfer of the card to the new unit in 2 ways:

    ⠀show up in BT unit where you want to pick up the card; 

    ⠀send us a message via BT contact form;

    Of course! 😃 You can choose a BT card in Euro like this: 

    ⠀if you are an individual you have Mastercard Direct or virtual card in EURO, which you can issue from BT Pay. 

    ⠀even if you are a legal entity, Mastercard Business is for you. 😉

    Click 'More' on the BT Pay homescreen - from there choose the 'Issue a card to someone else' option. The card will be attached to the same account as your own card.

    Find the right card

    In a cool and up-to-date design, BT cards enjoy excellent integration into the app. You have at your fingertips a host of functionalities that make your life easier: from payments, transfers between cards, to insurance, savings and overdraft methods.

    Everything from the app, in real time

    Scan the QR code and download the app