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    AI Search on Ask BT answers all your banking questions.

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    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Updating your data


    It's so easy to update data online or offline

    Why do you need to update your data?

    • To make sure your information is always accurate and up-to-date
    • To avoid sending messages to home or e-mail addresses you no longer use
    • To comply with legal obligations regarding the accuracy of our customers' data. 

    Through the BT Pay app.

    Go to Settings, in your Profile, and start updating your data. It's all online and in just 10 minutes you have your data updated. If you don't already have BT Pay installed, download the app for free from the App Store or Google Play.

    Scan the QR code and download BT Pay.

    Online accountOnline account
    Download the app

    Here on the website

    In a few minutes you have all your data updated, just with your ID card, 100% online

    Start data update here 

    In any BT unit

    If you reach us in our unit, our colleagues will help you update your data. Don't forget to make an appointment at your nearest unit.

    Make an appointment online

    If you are a non-resident

    You need a passport or foreign ID and you can update your details online below.

    Start data update here 

    In any BT unit

    If you reach us in our unit, our colleagues will help you update your data. Don't forget to make an appointment at your nearest unit.

    Make an appointment online

    Required documents:

    Update documents differ depending on the type of company:

    SRL/SRL-D, II, IF, SA 

    • The identity card of the company's representative in relation to the bank, but also of the real beneficiaries (associated individuals with a holding of more than 25% of shares / shares).

    PFA 

    • Identity document of the company's representative in relation with the bank.

    Liberal professions 

    Associations and foundations

    • Latest updated constitutive act and/or latest minutes with the current composition of the Steering Committee
    • The last document by which the persons entitled on the accounts are empowered
    • Valid identity documents for legal representatives, proxies, beneficial owners
    • Single form signed by the legal representative
    • Extract from the Register of Associations/Foundations issued by the Court/Ministry of Justice or Clerk's Certificate with complete information from the Court/Tribunal not older than 30 days at the time of submission to the Bank for data update

    More details here.

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    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.