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  • Call Center
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    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

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    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    TABLE CARD

    One card, two perspectives

    As an employee, you use it for free, quickly and securely at merchants in Romania that accept card payments. As an employer, you offer a motivating advantage with extra salary benefits.

    • No fees - zero usage costs.

    • Fast and secure contactless and BT Pay payments.

    • Valid anywhere in Romania, at all partner retailers.

    • 2% cashback on purchases with BT Pay. Read more.

    • Fringe benefit - at no cost to you.

    • Easy access directly from your phone, whenever you need it.

    tHe Mass cARD And bt pAY

    The perfect mix for your budget

    You get your BT Meal Card from your employer, activate it at an ATM and use it physically or digitally via BT Pay - quick and easy. Plus, by the end of the year, you get 2% back into your account if you pay with BT Pay. 🎉 See details.

    KEEP TRACK OF EXPENSES

    You know exactly what you spent, by category: restaurant & supermarket.

    REAL-TIME TRANSACTIONS

    Pay with your phone or card and instantly see your transactions in the app.

    You have transaction history

    Don't know where your budget went? Find all the details of your meal card payments in the app.

    See card details 

    All the useful information about your card in just a few taps. 

    you are SAFE

    Your meal card is always on your phone. You lock it, unlock it, change limits and approve payments. No hassle.

    Always by your side

    Culinary experiences or everyday shopping.

    Buy from partner shops

    You can use the BT meal card in shops in Romania that accept this type of card.

    Optimizes costs

    • 0 lei commission when paying with your card at merchants
    • 0 lei fee for balance inquiry at BT ATMs
    • 0 lei fee for balance inquiries from BT Pay or Livia from BT
    • 0 lei commission when changing the PIN code at BT ATMs
    Optimizes costs

    RAPID HELP

    It doesn't cost you anything - you have 0 lei fee for issuing, reissuing, administration, payment, PIN change and balance inquiry. All costs are covered by your employer.

    The BT Meal Card is dedicated exclusively to the meal benefit, so the employer can only top it up with meal voucher amounts. It's a simple and efficient way to enjoy this benefit.

    The BT meal card is designed specifically for grocery purchases, so money cannot be withdrawn or transferred. Instead, you can use it quickly and conveniently at partner retailers.

    The card is issued at the request of your employer. Once activated, it will be replenished monthly with the value of your meal vouchers, so you have easy access to this benefit.

    The card can only be used in Romania, at BT partner merchants that accept card payments. It is a modern and practical solution for grocery shopping.

    No need to worry - the card renews automatically and reaches you through your employer. No travel, no hassle.

    GET YOUR BT MEAL CARD

    Get rid of the hassle of change and no longer depend on the value of a meal voucher. Your new meal card from BT has extensive national and local coverage.

    BT AI Chat
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    Intreb BT logo
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT-5
    AI Search provides automatically generated responses using GPT-5 technology and an advanced agent orchestration mechanism. Responses may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for the use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project—currently in beta—that uses GPT-5 technology to simplify the process of searching for and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.