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We have made a firm commitment to Romanians and local entrepreneurs in supporting their dreams, BT being the partner with whom they can start their journey.
ӦMER Tetik CEO Banca Transilvania

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IN CONVORBORATION
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0264 308 028 or *8028 The number is available from any national network.
0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
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BT at first rating by Moody's

Nov. 27, 2023, 5:00 p.m.

BT Group adheres to the Romanian Diversity Charter

Nov. 23, 2023, 11:00 a.m.

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Records at BT

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Financial results as at 30 September 2023

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Banca Transilvania integrates Microsoft Azure OpenAI in customer communication

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BT Visual Help

What is BT Visual Help?

Quickly see your account details right from your phone. For both your personal and your business account.

What information do you find in BT Visual Help?

  • m
    Quickly check your account balance - Accounts and Transactions section
  • m Find out the IBAN of the account - section Accounts and transactions
  • m You have details about the blocked amounts - Accounts and Transactions section
  • m See the transaction history of the last 3 days - Accounts and Transactions section
  • m You have details about transactions in installments with STAR Card - Accounts and Transactions section
  • m See credit card payment obligations - Accounts and Transactions section
  • m Quickly generate your bank or credit card statement - Request statement section
  • m Temporarily or permanently block the card - Card blocking section
  • m You request the issuance of a new card after the old one is permanently blocked - Card Blocking section 
  • m Change your trading limits - Change card limits section
  • m Request to appeal a card payment - Dispute Transactions section
  • m Update your data online - section #bankingdeacasa
  • m See the list of your IBANS - section #bankingdeacasa
  • m Find out the client code or the CIF - section #bankingdeacasa

How do you access the platform?

1

Call briefly 0264 308 000, without getting into a conversation with us

2

We send you an SMS with the access link in BT Visual Help

3

Save your number, make it easier for you next time 😉

Good to know

Your phone number and mail must be registered in the bank system and you need a good Internet connection.

f BT Visual Help Terms and Conditions
f Privacy notice on the processing of personal data