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    We have made a firm commitment to Romanians and local entrepreneurs in supporting their dreams, BT being the partner with whom they can start their journey.
    ӦMER Tetik CEO Banca Transilvania
    ӦMER Tetik - CEO Banca Transilvania
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    • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

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    0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.

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    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

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    BT Visual Help

    About BT Visual Help Go to

    What is BT Visual Help?

    Quickly see your account details right from your phone. For both your personal and your business account.

    Good to know:

    Your phone number and mail must be registered in the bank system and you need a good Internet connection.

    Start here

    What information do you find in BT Visual Help?

    • Quickly check your account balance - Accounts and transactions section

    • Account IBAN - Accounts and transactions section
    • Details of blocked amounts - Accounts and transactions section
    • View transaction history for the last 3 days - Accounts and transactions section
    • Details about STAR Card installment transactions - Accounts and transactions section
    • View credit card payment obligations - Accounts and transactions section
    • Quickly generate your account or credit card statement - Request statement section
    • Temporarily or permanently block your card - Card blocking section
    • Apply for a new card after the old one has been permanently blocked - section Card blocking
    • Change transaction limits - section Change card limits
    • Request to dispute a card payment - section Dispute transactions
    • Update your details online - #bankingathome section
    • See the list of your IBANs - #bankingathome section
    • Find out your customer code or CIF - #bankingathome section

    How do you access the platform?

    1

    Call briefly 0264 308 000, without getting into a conversation with us

    2

    We send you an SMS with the access link in BT Visual Help

    3

    Save your number, make it easier for you next time 😉

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