You've reached the end of the results
No results found

This page is automatically translated from Romanian into English.

  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    BT Visual Help

    What is BT Visual Help?

    Quickly see your account details right from your phone. For both your personal and your business account.

    Good to know:

    Your phone number and mail must be registered in the bank system and you need a good Internet connection.

    Start here

    What information do you find in BT Visual Help?

    • Quickly check your account balance - Accounts and transactions section
    • Account IBAN - Accounts and transactions section
    • Details of blocked amounts - Accounts and transactions section
    • View transaction history for the last 10 days - Accounts and transactions section
    • Details about STAR Card installment transactions - Accounts and transactions section
    • View credit card payment obligations - Accounts and transactions section
    • Quickly generate your account or credit card statement - Request statement section
    • Download the IBAN List PDF document - IBAN & CIF List section
    • Find your customer code or VAT number - IBAN & CIF List section
    • Request the release of the amount due, if there are active garnishments - section Garnishments
    • View personalized information about card and non-card loans - section Information about my loans
    • Get details about your outstanding amounts* - My outstanding amounts section
    • View personalized information about deposits and savings accounts - My savings section
    • Download the Interest Income Statement PDF document - section
      Interest Income Statement
    • Temporarily or permanently block your card - Card blocking section
    • Apply for a new card after your old one has been permanently blocked - Card blocking section
    • Change transaction limits - section Change card limits
    • Request to dispute a card payment - section Dispute transactions

    How do you access the platform?

    1

    Call briefly 0264 308 000, without getting into a conversation with us

    2

    We send you an SMS with the access link in BT Visual Help

    3

    Save your number, make it easier for you next time 😉