This page is automatically translated from Romanian into English.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

Call Center

PESTE
20
MIN
WAITING TIME
10
CUSTOMERS
IN CONVORBORATION
9
CUSTOMERS
WAITING
0264 308 028 or *8028 The number is available from any national network.
0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.

BT Visual Help

What is BT Visual Help?

Quickly see your account details right from your phone. For both your personal and your business account.

What information do you find in BT Visual Help?

  • m
    Quickly check your account balance - Accounts and Transactions section
  • m Find out the IBAN of the account - section Accounts and transactions
  • m You have details about the blocked amounts - Accounts and Transactions section
  • m See the transaction history of the last 3 days - Accounts and Transactions section
  • m You have details about transactions in installments with STAR Card - Accounts and Transactions section
  • m See credit card payment obligations - Accounts and Transactions section
  • m Quickly generate your bank or credit card statement - Request statement section
  • m Temporarily or permanently block the card - Card blocking section
  • m You request the issuance of a new card after the old one is permanently blocked - Card Blocking section 
  • m Change your trading limits - Change card limits section
  • m Request to appeal a card payment - Dispute Transactions section
  • m Update your data online - section #bankingdeacasa
  • m See the list of your IBANS - section #bankingdeacasa
  • m Find out the client code or the CIF - section #bankingdeacasa

How do you access the platform?

1

Call briefly 0264 308 000, without getting into a conversation with us

2

We send you an SMS with the access link in BT Visual Help

3

Save your number, make it easier for you next time 😉

Good to know

Your phone number and mail must be registered in the bank system and you need a good Internet connection.

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Disclaimer

AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.