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  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Join the largest banking community in Romania in just two minutes, directly from the app.

    Banking your style

    Join the largest banking community in Romania in just two minutes, directly from the app.

    Send money on the spot

    You're always close to home

    You can open an online account directly from BT Pay and use it wherever you are. If your loved ones don't yet have BT Pay, you can send them money using your IBAN instead. Plus, there's ZERO account and card set-up and administration fees.

    A better way to take care of acasă

    All cards, no worries

    If you live in Italy, Spain, Germany, UK or Moldova, we deliver your card for free. If not, you can receive it at an address in Romania or pick it up from a BT location within 90 days.

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    Exchange

    You get the most accurate exchange rate, depending on your card and the currencies you want to trade. What's more, in BT Pay you can open an account and have your virtual card in LEI, EUR or USD.

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    Put money aside easily

    Save easily for the things you want, benefiting from a monthly progressive interest rate depending on the amount in your account.

    Manage your invoices

    Easily manage your phone, gas, electricity and other utility bills with automatic payments from your BT card or by scanning directly into the app.

    safe travel

    You tell us how you like to travel and we'll find the best insurance for you. You do it in advance , straight from the app, for 1 full year.

    BT PAY kiddo

    Banking For the cool kiddos

    Choose your banking subscription

    Different people, different needs. So you have five subscription options to choose from. ✨

    Greeting
    0 lei / month
    • Interbank collections with ZERO commission
    • Mobile banking with BT Pay
    Student
    0 lei / month
    • Interbank collections with ZERO commission
    • Mobile banking with BT Pay
    • Free travel insurance
    Gold
    17 lei / month
    • Access to business lounges in Bucharest and Cluj-Napoca airports
    • Free travel insurance
    • Mastercard Gold
    Gold+
    20 lei / month
    • Insurance from Metropolitan Life Insurance
    • Mastercard Gold
    • Priority in the Call Centre
    Greeting
    0 lei / month
    • Interbank collections with ZERO commission
    • Mobile banking with BT Pay
    Student
    0 lei / month
    • Interbank collections with ZERO commission
    • Mobile banking with BT Pay
    • Free travel insurance
    Gold
    17 lei / month
    • Access to business lounges in Bucharest and Cluj-Napoca airports
    • Free travel insurance
    • Mastercard Gold
    Gold+
    20 lei / month
    • Insurance from Metropolitan Life Insurance
    • Mastercard Gold
    • Priority in the Call Centre
    Greeting
    0 lei / month
    • Interbank collections with ZERO commission
    • Mobile banking with BT Pay
    Student
    0 lei / month
    • Interbank collections with ZERO commission
    • Mobile banking with BT Pay
    • Free travel insurance
    Gold
    17 lei / month
    • Access to business lounges in Bucharest and Cluj-Napoca airports
    • Free travel insurance
    • Mastercard Gold
    Gold+
    20 lei / month
    • Insurance from Metropolitan Life Insurance
    • Mastercard Gold
    • Priority in the Call Centre
    Make your way in BT Pay

    Make your way in BT Pay

    If you are a resident in Romania and are 18 years old, you can open your account online in less than 10 minutes. All you need to do is download the app, confirm your identity with your ID and choose the current account subscription that suits you.

    RAPID HELP

    open account 100% online

    In about 10 minutes, via the BT Pay app, you have a lei account with us and can use your card instantly from the app. It takes as long as listening to two songs.

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    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT-4o
    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.

    Everything from the app, in real time

    Scan the QR code and download the app