This page is automatically translated from Romanian into English.

Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Open an account with BT, wherever you are💛

    Online account Online account

    All just a BT Pay
    away

    You have control over accounts and cards, approve any payment, have currency exchange, make insurance & many others.

    bt-pay app

    Send money on the spot, always be close to home

    With BT Pay you can send or borrow money from home using just your phone number, if they have BT Pay. You choose them from your phonebook, fill in the amount and that's it.

    If they don't yet have BT Pay, you can send them money using their IBAN.

    ZERO account and card opening and administration fees

    You have 0 (zero) lei issuance fee and 0 (zero) lei annual administration fee. In addition:

    • Online account 0 lei commission for card purchases
    • Online account 0 lei commission when paying bills at BT ATMs
    • Online account 0 lei fee when withdrawing money from BT ATMs
    • Online account 0 lei fee for PIN personalization at BT ATMs
    bt-pay app
    bt-pay app

    BT Pay Kiddo, an option in BT Pay for under 18s too

    • Online account Kiddo is standalone and has its own BT Pay, but you can see what it's doing in the app
    • Online account Both parents can connect to BT Pay's
    • Online account They learn how to manage money and put it aside
    • Online account You can send money directly to his phone and help him in any situation

    What other benefits of being a BT customer?

    A bunch, all in one app! ✌

    Online account
    Savings and deposit account,
    in lei or euro
    Online account
    Virtual cards,
    in euro or lei
    Online account
    Travel insurance anywhere
    in the world for 1 year
    Online account
    Exchange any currency
    Online account
    View real-time transaction history
    Online account
    Pay bills remotely

    Choose your
    banking subscription

    Different people, different needs. So you have five subscription options from
    that to choose from. ✨

    SUBSCRIPTION
    Greeting
    Online account ZERO commission on interbank interchange fees
    Online account Mobile banking with BT Pay
    0 lei
    ON THE MOON
    SUBSCRIPTION
    Student
    Online account Interbank collections with ZERO commission
    Online account Mobile banking with BT Pay
    Online account Free travel insurance
    0 lei
    ON THE MOON
    SUBSCRIPTION
    365
    Online account Interbank collections with ZERO commission
    Online account Mobile banking with BT Pay
    Online account
    Accident insurance from Metropolitan Life Insurance
    7 lei
    ON THE MOON
    SUBSCRIPTION
    Premium
    Online account Access to business lounges in Bucharest and Cluj-Napoca
    Online account Free travel insurance
    Online account Mastercard Gold
    17 lei
    ON THE MOON
    SUBSCRIPTION
    Premium+
    Online account
    Accident insurance from Metropolitan Life Insurance
    Online account Mastercard Gold
    Online account Priority in the Call Centre
    20 lei
    ON THE MOON

    What do you need to know?

    You must have a Romanian ID card and be over 18, that's all! 💛

    Online account
    Online account Download the BT Pay app.
    Online account Tell us a few things about yourself and confirm your identity. Make sure you have your ID on you.
    Online account You choose a current account subscription to do banking your way.
    Online account
    That's it! You use BT Pay and your digital card on the spot. The physical card can be delivered to your chosen address in Romania or waiting for you at a BT location for 90 days.

    Everything from the app, in real time

    Scan the QR code and download BT Pay

    Online Account
    Online Account
    Everything from the app, in real time

    Manage all your accounts, cards or credit, approve payments online, pay bills and even take out insurance, why not? 💫

    Download BT Pay. Scan the QR code with your mobile phone.
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT4
    AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

    Invest directly from the app 4.8
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    Download NeoBT

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    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

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    Download BT24

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