Online safety

The protection of customer money and data privacy is at the heart of every product and service of our bank. Basically, we think about each one with attention to detail and empathy. We know that online banking means many opportunities, but also risks or even losses for the unwary. How well do you know how to protect yourself from online fraud?

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Quick help

We're always on your side when it comes to the security of your data or your money and you can call the dedicated fraud helpline: 0264 308 055.

To make sure your money stays safe, urgently block your card and apply for a new one. You can do both directly from BT Pay or by calling our Call Center colleagues(0264 308 028) who are on call 24/7. Once you've applied for your new card, you can add it to BT Pay and make secure payments on the go.

We encourage you to check your transactions as often as possible so that you have control and security over your money. You can do this directly from BT Pay with just a few taps or with BT Visual Help. As an extra step, you can turn on SMS Alert - you'll receive SMS 24/7 on every transaction you make and the balance left on your account.

If you notice anything suspicious, you can dispute the transactions and we'll try to recover the amounts that way:

Register the payment refusal in BT Visual Help (call 0264 308 000/Access link received by SMS/Transaction dispute)
Call us on 0264 308 028 (Call Center) or write to contact@btrl.ro
Come into any BT office and our colleagues will help you

This can happen to anyone and the first thing you need to do is to request the BT Pay app to be blocked. Our Call Center colleagues(0264 308 028 028) can help you with blocking your card, apps and checking recent transactions to make sure no payments have been made without your consent.

Alternatively, you can go to your nearest BT branch and our colleagues will help you with card and app blocking and transaction verification.

Well, if something seems too good to be true or you have the slightest suspicion that it's fraud, it most likely is. Watch out for messages that appear to be from Banca Transilvania (or banks in general). We will never ask you for access data (passwords, PIN, card CVV) - by phone, SMS, e-mail, etc. If you receive such an e-mail, let us know as soon as possible on the dedicated fraud helpline number: 0264 308 055.

Avoid accessing links received from unknown sources and do not fill in your personal or banking details on these links. If you are suspicious about an offer, avoid accessing the material and check the existence of the promotion or offer on an official company communication channel.

Our recommendations

If you are promised a quick return on an investment it is definitely a scam. Critically analyze the message and be very careful which investment platforms you use.
Do not give anyone your card details or access information in banking applications (user, password, one-time password, other credentials).
Do not download apps that allow remote control at the request of strangers.
Beware of messages that appear to be from Banca Transilvania (or banks in general). We never request access data (passwords, PIN, CVV of cards) - by phone, SMS, e-mail, etc.
Avoid accessing links received from unknown sources (by e-mail, SMS, social media, WhatsApp, Signal, Telegram, etc.) and do not fill in your personal or bank details on these links. If you are suspicious about an offer, avoid accessing the material and check the existence of the promotion or offer on an official company communication channel.

Keep an eye out

Types of fraud

Phishing, smishing or vishing? Attempted fraud has been on the rise lately, with increasingly exotic names. That's why we've brought together in one place all the types of fraud you might encounter.

Shopping safety

Online or directly in stores, it's easy to shop. It's just as easy to pay for everything you've bought with your card or phone.

Safety when using BT apps

Securing your data and your money is a team effort. We come up with the technical infrastructure and make sure your digital wallets are perfectly safe. Your part involves extra care and a little know-how.

Communication safety

Email, phone, SMS, SMS, WhatsApp, private messaging on social media - they are all part of our lives. But some messages are not what they appear to be, and some people who contact us may not even know us.

ATM safety

Keep an eye out because physical cards can be cloned right at the ATM. Unfortunately, by installing devices the information stored on the magnetic stripe of the card can be copied.

Online safety for entrepreneurs

If you are an entrepreneur, at BT you have many online banking solutions. But we also help you with information on how to keep your money safe.

Latest news

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News 16 January 2025

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News 14 January 2025

BT will never ask these things

#SafetyOnline 09 December 2024

How to avoid digital pitfalls in the gift-giving season

Report a fraud

If you have a suspicion or are certain of an incident that relates to the security of your money or data, get in touch with BT.
We're on the spot, here:

0264 308 055

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Disclaimer

AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.

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