ONLINE SAFETY
Money security and data privacy are essential for us. Online banking comes with advantages, but also risks. Are you vigilant enough and do you know how to protect yourself from fraud?
RAPID HELP
To make sure your money stays safe, urgently block your card and apply for a new one. You can do both directly from BT Pay or by calling our Call Center colleagues(0264 308 028) who are on call 24/7. Once you've applied for your new card, you can add it to BT Pay and make secure payments on the go.
We encourage you to check your transactions as often as possible so that you have control and security over your money. You can do this directly from BT Pay with just a few taps or with BT Visual Help. As an extra step, you can turn on SMS Alert - you'll receive SMS 24/7 on every transaction you make and the balance left on your account.
If you notice anything suspicious, you can dispute the transactions and we'll try to recover the amounts that way:
- Record the payment refusal in BT Visual Help (call 0264 308 000/Access link received by SMS/Transaction dispute)
- Call us on 0264 308 028 (Call Center) or write to contact@btrl.ro
- Come into any BT office and our colleagues will help you
This can happen to anyone and the first thing you need to do is to request the BT Pay app to be blocked. Our Call Center colleagues(0264 308 028 028) can help you with blocking your card, apps and checking recent transactions to make sure no payments have been made without your consent.
Alternatively, you can go to your nearest BT branch and our colleagues will help you with card and app blocking and transaction verification.
Well, if something seems too good to be true or you have the slightest suspicion that it's fraud, it most likely is. Watch out for messages that appear to be from Banca Transilvania (or banks in general). We will never ask you for access data (passwords, PIN, card CVV) - by phone, SMS, e-mail, etc. If you receive such an e-mail, let us know as soon as possible on the dedicated fraud helpline number: 0264 308 055.
Avoid accessing links received from unknown sources and do not fill in your personal or banking details on these links. If you are suspicious about an offer, avoid accessing the material and verify the existence of the promotion or offer on an official company communication channel.
Possible
fraud attempts
Quick win? Attention!
Get-rich-quick promises often hide fraud. Check investment platforms carefully.
Beware of suspicious apps
Do not install remote control applications at the request of strangers. It can be a scam.
Links from unreliable sources
Your cards are always on your phone. Lock, unlock, change limits and approve payments. No hassle.
Protect your data!
Don't give anyone your card details or access to banking apps. Ever.
Fake messages from the bank
The bank never asks for PINs, passwords or CVVs by phone, SMS or e-mail.
Keep an eye out
TYPES OF FRAUD
Online fraud is increasingly diverse. We've gathered the most common types in one place so you're always informed and prepared.
SAFETY WHEN USING BT APPS
We protect your digital wallets, you bring attention and some knowledge. Together we make an ideal team against online fraud
SAFE SHOPPING
Pay easily by card or phone. Everything you want is just a click away - fast, convenient and tailored to your needs
COMMUNICATION SECURITY
Email, SMS, WhatsApp or social media - they're part of our lives, but not all messages are trustworthy. Be careful and don't give out personal data without verification
Do you know how to protect
from fraud?
To test your online safety knowledge (and attention), we've prepared a 15-question quiz. Take the quiz and find out how good you are at identifying online dangers!
Online safety for entrepreneurs
If you are an entrepreneur, at BT you have many online banking solutions. But we also help you with information on how to keep your money safe.
Report a fraud
If you have a suspicion or are certain of an incident that relates to the security of your money or data, get in touch with BT.
We're on the spot, here:
