This page is automatically translated from Romanian into English.

Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    If you are an entrepreneur, at BT you have many online banking solutions. But we also help you with information on how to keep your money safe.

    Check your monthly transactions

    Check the monthly reports of card transactions, which you receive automatically from the bank, through the requested channel (email, Mobile & Internet Banking or by mail). 

    Communicate to the bank any changes regarding the contact details and if you notice transactions that you do not know. 

    BT Pay & Digital Business Cards

    BT Pay is the ideal place for digital business cards (debit, credit, BT or non-BT cards, in RON or EURO), but also for personal ones. This way you can pay contactless with your phone, you can check the balance of the cards directly from the app, you can temporarily/ permanently block a card and you can check in real time all the transactions made with the card. With BT Pay you can even group expenses by categories.

    When you install the app:

    • Download BT Pay only from the official App Store and Google Play Store and use only the official versions on your phone;
    • Set a security measure: password, PIN, pattern, fingerprint, facial recognition, etc.
    • Record BT Pay on the phone number that is also in our database.

    When you sign up your card:

    • Enter the requested data (CVV or card details) only in BT Pay;
    • Enter the OTP codes received from your bank only in BT Pay.

    When you use the app:

    • For phone payment at POS, money transfer or online payment authorization, use the method of unlocking the phone.
    • For withdrawing money from the ATM (code-based or contactless), you need the method of unlocking the phone. And when you withdraw contactless money from the ATM, you also need the PIN of the card, which must be entered at the ATM.
    • The security method must also be used when you want to view the card data, block / unlock the card, set transaction limits and for any operation that requires authentication.

    BT24 Mobile Banking & NeoBT

    • After activating one of these applications, you have access through the chosen PIN / biometric data, previously activated on the mobile device (fingerprint, Face ID).
    • When we ask you for access to certain permissions, it is only for the correct operation of the application.
    • After a period of inactivity, automatic disconnection occurs, also for security reasons.
    • We require PIN/ fingerprint / Face ID both for transactions (payments, currency exchange, card uploads, fund purchases, deposits establishment / liquidation) and for card unlocking / blocking, limit changes, card pin reset. In the case of NeoBT, including for the collection of cardless cash at the ATM.
    • If you use NeoBT, we ask you for an SMS to confirm the first 5 payments, after signing them being made with the PIN / biometric data previously activated.
    • You can delete the app from a device you're no longer using at any time.
    • BT24 or NeoBT cannot be installed on root or jailbreak devices.

    BT24 Mobile Banking & NeoBT

    When you turn to BT Visual Help (0264 30 80 28) and we guide you to the self-banking area, for your safety:

    • It is necessary to identify you as a BT client / legal representative of the legal person client holding a BT account. Therefore, for safety, we ask you for these details: CNP, quality in the relationship with the bank (individual / legal person client) and CUI (for corporate clients).
    • When you call us, it must be from a phone number that is in our database.
    • Access to the platform is based on a secure link with temporary validity.

    BT Visual Help helps you with banking information and options such as:

    • You check the balance, IBAN and transactions;
    • Temporarily or permanently block cards;
    • You request the reissue of a card after the final blocking;
    • You change the trading limits with the BT card;
    • You dispute a transaction made with the card - you can manage by yourself and refuse to pay certain transactions made with the physical or digital card at the ATM, POS or online;
    • You generate statements of account, which will then be sent directly to your e-mail in just a few minutes;
    • You can receive or send files during the call with the Call Center team, which makes it easier to solve various problems faster.

    Get in touch with BT's Raul chatbot only in safe places

    If you need info about your BT accounts or the products and services you use, Raul's chatbot helps you online, around the clock.

    Recommendations:

    • The chatbot is on WhatsApp (0757 080 006), Facebook Messenger, Skype, but also on the BT Mic website, make sure they are the official sources of the bank.
    • Keep your identification details confidential when you get in touch with the chatbot.
    • If an unauthorized person has come into possession of company-identifying information (including as a result of phishing), notify the bank immediately.
    • Do not share information, printscreens, etc. from/of the chatbot conversation.

    Securely updates company data

    If you receive from us any e-mail asking for the company data, which appears to be from BT, but you cannot see/ verify whether or not it is from one of the bank's employees, it may not be us.

    However, if there is any change in the case of your company – name, field of activity, shareholding structure, you have at hand a safe, online way, namely the bank's website: Updating the data / Updating the company data.

    • It is a precautionary measure regarding the safety of transactions through BT.
    • It is a control measure and together we comply with the legislative provisions in force (Law no. 129/2019 and the Regulation of the National Bank of Romania no. 2/2019).

    Check online if your business partners are trustworthy

    Let's say a partnership is coming, but you don't know the associate very well. Before signing the commercial contract, we help you make a check through CIP Online. Basically, you can find out information about the payment incidents in the last 7 years of the account holders with cheques, bills of exchange and promissory notes. The query is conducted online directly in the Payment Incidents Central (CIP).

    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT4
    AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

    Invest directly from the app 4.8
    Install

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.