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  • Call Center
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    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    data update

    In a good relationship with the bank

    Updating your data helps us to make sure our messages get where you can read them, while also complying with legal requirements about the accuracy of your information.

    Update your data

    With BT Pay

    Go to Settings, go to your Profile and start updating your data.
    It's all online and in just 10 minutes you'll have your data updated. If you don't already have BT Pay installed, download the free app from the App Store or Google Play.

    Here on the website

    Update your data

    Here on the website

    In a few minutes you'll have all your data up to date, just with your ID card.
    If you're a non-resident, you'll need a passport or a foreign ID.

    In any BT unit

    In any BT unit

    If you come to us in our unit, our colleagues will help you update your data. Don't forget to make an appointment at your nearest unit.

    RAPID HELP

    You have arrived at Întreb BT – the place where you can find reliable information about everything you want to know about banking – about services, products, or what to do in certain situations involving your bank.

    Întreb BT is Banca Transilvania's largest online financial education program, with over 2,000 questions and answers about banking. Now, with the help of GPT-4, information is even easier to find.

    Millions of people have used the platform since we launched it in 2014. To give you an idea, in 2023 there were over 5 million visits to Întreb BT. We hope you find it useful too.

    If you can't find what you're looking for, send us your question and we'll help you with an answer. Ask us anything. Anything at all –aboutbanking, of course.

    You ask, BT answers.

    You can do this quickly and easily by choosing one of the following options 😉

    ⠀Through BT Pay by following these steps: go to "Settings" "Profile" "Update data";

    ⠀By accessing the data update section on our website;  

    ⠀In any BT agency with an original ID;

    Keep in mind ❗

    The online data update is only for individuals who are BT customers (adults - resident and non-resident or minors - resident)

    You can only update data between 08:00 - 20:00, Monday to Saturday.

    The money will be credited to your account immediately, 24/7, if:

    • They were sent from another BT account.
    • They were deposited at BT ATMs (or at a BT branch counter during business hours)
    • If they were sent INSTANTLY from one of the following banks: BCR, Libra Bank, Banca Transilvania, CEC Bank, Patria Bank, Vista Bank, Raiffeisen BANK, BRD, Intesa Sanpaolo Bank

    However, if they are transferred from an account at another bank, under normal circumstances, it takes a maximum of one business day for the money to reach your account.

    If the money is transferred from BT accounts, it is credited instantly, including if it is deposited at a branch or at a BT ATM. It is also credited instantly if the amount is up to €1,000 and comes from a bank in the group of banks that allow such fast transfers.

    If the amount is transferred from an account at a bank in the SEPA zone, the maximum processing time is 2 business days. If the transfer comes from a bank outside the SEPA zone (SWIFT zone), it can take between3 and 5 business days.

    It is important to note that processing times for foreign currency deposits are Monday to Friday, between 9:00 a.m. and 5:30 p.m.

    It's easier than it looks. 😅

    The insurance premium is actually the price of the insurance.  

    In other words, it is the amount you pay to those who provide you with insurance (the insurance company) in exchange for the obligation to pay you compensation in the event of one of the events against which you have insured yourself. 👍

    In any BT unit

    In any BT unit

    If you arrive at a facility, our colleagues are there to help you with updating your company details. Remember to make an appointment beforehand - it's quicker and saves you waiting.

    Documents needed

    • SRL/SRL-D, II, IF, SA

      The identity card of the company's representative in relation to the bank, but also of the real beneficiaries (associated individuals with a holding of more than 25% of shares / shares).

    • PFA

      Identity document of the company's representative in relation with the bank.

    • Liberal professions
    • Associations and foundations
      • Latest updated constitutive act and/or latest minutes with the current composition of the Steering Committee
      • The last document by which the persons entitled on the accounts are empowered
      • Valid identity documents for legal representatives, proxies, beneficial owners
      • Single form signed by the legal representative
      • Extract from the Register of Associations/Foundations issued by the Court/Ministry of Justice or Clerk's Certificate with complete information from the Court/Tribunal not older than 30 days at the time of submission to the Bank for data update

    RAPID HELP

    You have arrived at Întreb BT – the place where you can find reliable information about everything you want to know about banking – about services, products, or what to do in certain situations involving your bank.

    Întreb BT is Banca Transilvania's largest online financial education program, with over 2,000 questions and answers about banking. Now, with the help of GPT-4, information is even easier to find.

    Millions of people have used the platform since we launched it in 2014. To give you an idea, in 2023 there were over 5 million visits to Întreb BT. We hope you find it useful too.

    If you can't find what you're looking for, send us your question and we'll help you with an answer. Ask us anything. Anything at all –aboutbanking, of course.

    You ask, BT answers.

    You can do this quickly and easily by choosing one of the following options 😉

    ⠀Through BT Pay by following these steps: go to "Settings" "Profile" "Update data";

    ⠀By accessing the data update section on our website;  

    ⠀In any BT agency with an original ID;

    Keep in mind ❗

    The online data update is only for individuals who are BT customers (adults - resident and non-resident or minors - resident)

    You can only update data between 08:00 - 20:00, Monday to Saturday.

    The money will be credited to your account immediately, 24/7, if:

    • They were sent from another BT account.
    • They were deposited at BT ATMs (or at a BT branch counter during business hours)
    • If they were sent INSTANTLY from one of the following banks: BCR, Libra Bank, Banca Transilvania, CEC Bank, Patria Bank, Vista Bank, Raiffeisen BANK, BRD, Intesa Sanpaolo Bank

    However, if they are transferred from an account at another bank, under normal circumstances, it takes a maximum of one business day for the money to reach your account.

    If the money is transferred from BT accounts, it is credited instantly, including if it is deposited at a branch or at a BT ATM. It is also credited instantly if the amount is up to €1,000 and comes from a bank in the group of banks that allow such fast transfers.

    If the amount is transferred from an account at a bank in the SEPA zone, the maximum processing time is 2 business days. If the transfer comes from a bank outside the SEPA zone (SWIFT zone), it can take between3 and 5 business days.

    It is important to note that processing times for foreign currency deposits are Monday to Friday, between 9:00 a.m. and 5:30 p.m.

    It's easier than it looks. 😅

    The insurance premium is actually the price of the insurance.  

    In other words, it is the amount you pay to those who provide you with insurance (the insurance company) in exchange for the obligation to pay you compensation in the event of one of the events against which you have insured yourself. 👍