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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
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    Shopping safety

    Online or directly in stores, it is very easy to do shopping. With your card or phone, it's just as simple to pay for everything you've bought. But we have some tips to keep your money safe.

    When you pay in stores at POS with your card/ phone:

    • You must receive the receipt for each approved/ rejected transaction.
    • Check transactions often. You can do it, for example, through BT Pay, BT24, NeoBT or BT Visual Help.
    • For contactless paid purchases with the card, up to 100 lei, you are not asked for your PIN. If you have made consecutive transactions with a cumulated value of over 650 lei or 150 EUR without entering the PIN, at the next transaction you will be asked for the code even if the amount is below 100 lei, for safety reasons. For phone payments, this measure does not apply because these payments are authorized every time, with your fingerprint, make ID or method of securing your phone.

    When you pay online

    • Make sure you are on a secure website. The web address should start with https, and the page should have a padlock symbol and a ' trusted' symbol. Buy fromsites you know . If indoubt, do not pre-pay for goods andcheck reviews/reviews of the site/merchant/product.
    • If the ordered product does not arrive on time, contact the seller as soon as possible. If they don't respond, contact your bank.
    • Pay attention to the terms andconditions presented by the merchant and only if you agree to continue the transaction. We are referring to the cancellation policy, return policy, delivery conditions, complaint handling, etc.
    • Beware of "free trial" offers, such as a free trial for a predetermined period of time, after which, if you do NOT explicitly express your wish not to continue using theservices, you are automaticallyconsidered to agree to pay a subscription for a certain period of time and will be automatically debited, on a monthly basis, with the amount you have agreed toby accepting (checking) the terms and conditions when you start thepaid trial and enter your card details.
    • Information you're usually asked to make a payment are: card number, expiration date, card name and CVV2 code (security code on the back of the card).

      You are then asked to confirm your online payment:

      • or by authenticating your payment through the BT Pay app, if you have enrolled your card in the appand in 3D Secure. You'll access the notification and authenticate thetransaction with your fingerprint, facialrecognition or your phone's security method. Be careful when you approve - check the name of the merchant that appears on the screen.
      • either authentication with two passwords - a dynamic one, received from the bank and a static one, set by you. Be careful when approving - check the amount and name of the merchant in the SMS received from the bank.
    • Limitations on trading can be changed through BT applications or with the help of the Call Center team (0264 308 028). You can make the limitations by type of operations: payment at POS in stores, online payment, ATM withdrawal and on the number of transactions overall. You can also choose the time frame you want to limit your transactions.

    Don't forget:

    • Never communicate your card details after receiving SMS/e-mail/call links. Your card details are entered when you've initiated a purchase on a trusted website on the payment page.
    • Do not provide your bank card details to receive money. If someone has to send you money, you have to give them the IBAN code. By offering the card data and codes received via SMS you actually offer the possibility to have money taken from your account, not to receive.
    • Pay attention to information about raffles, donations through links on social networks, etc., messages through which you are notified that you have won something and in order to receive the product of a significant value you have to pay a small amount for transport, to the messages through which you are notified that in order to receive a package (which you have not even ordered and do not wait for) you have to pay a fee. Analyze very well the offers that seem very advantageous, they can be scams. All these methods are traps that can make you communicate your card data and security passwords to fraudsters to actually authorize transactions on various sites of much larger amounts.
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    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
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    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

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