BT will never ask these things

Scams take different forms in banking, but they all have the same aim, to find victims. The frauds are based on increasingly sophisticated approaches that make them appear to be from banks (or other institutions), but they are not.

You can prevent losses 

• Carefully analyze incoming/seen messages that appear to be from the bank.
• Keep up to date with new scam methods.
• Regularly check the accounts you have with our bank as well as the transactions you have made. The BT Pay (for individuals) and BT Go (for businesses) apps help you do this.
• Invest (especially time) in your online safety education. Test your knowledge, have a chance to see where you stand now. Also, here are some additional BT resources: Types of fraud, Online safety or Wait a bit before you click.

The bank never asks you these things (No matter the channel - email, phone, SMS, WhatsApp, social media, etc.):

• Downloading an application that allows remote control of your phone/laptop or installing an application by being prompted to access links
• Transfer money to a specific account
• Filling in personal/financial data by clicking on links
• Access information in BT applications (user, password)
• Card details (number, PIN, CVV, expiry date)
• Downloading files online
• "Unblocking" your bank account by clicking on a link
• Immediate/urgent action to 'solve' a problem in your relationship with BT
• Following steps, with telephone guidance, as a result of "being approved for a loan by BT even though you haven't applied for it". Red flag: on-trend scam method
• Opening a new phone-guided bank account to 'receive investment dividends'. Red flag: trending scam method

Suspected fraud? Contact BT:

• 0264 308 055
• contact@btrl.ro

Keep an eye out.