BT will never ask these things

Scams take different forms in banking and all have the same aim, to find victims, with both money and personal information at stake. Some are made to look like they're from the banks, but they're not.

BT customers can prevent losses by carefully analyzing incoming messages, educating themselves about fraud - from the types to the latest trends - and positive habits.


No matter how you communicate - email, phone, SMS, WhatsApp, social media, etc - the bank will never ask for these things:

• Download an app that allows remote control of your phone/laptop
• Transfer money to a specific account
• Filling in personal/banking data by clicking on links
• Access information in BT applications (user, password)
• Card details (number, PIN, CVV, expiry date)
• Downloading files online
• "Unblocking" your bank account by clicking on a link
• Installing an application by prompting for links
• Immediate action to 'solve' a problem

BT's recommendation: maximum vigilance
Banca Transilvania is carrying out several large-scale projects this year, such as the integration of OTP Bank into the Banca Transilvania Group, which will be completed on March 3, 2025, and the consolidation of the online banking ecosystem into just two main applications: BT Pay for individuals and BT Go for companies. It is possible that fraudsters may try to capitalize on these topics and attempt to mimic the bank's communication through different channels in an attempt to find victims by gaining access to their accounts.

A fraud or attempted fraud can be reported to Banca Transilvania by phone or email: 0264 308 055, contact@btrl.ro.

Additional resources: Types of fraud, Online safety, Wait a bit before clicking.