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    ATM security

    We have 1,800 ATMs.

    of which over 550 are multifunctional, very helpful for self-banking – from cash deposits in RON and foreign currency, to currency exchange and contactless or code-based cash withdrawals.

    But be on the lookout because physical cards can be cloned right at the ATM. Unfortunately, by installing electronic devices by malicious persons, the information stored on the magnetic stripe of the card can be copied. Once the information is stolen, it can be used to print cards, which the villains can use to withdraw money from the ATM or for shopping.

    Our recommendations:

    • Make sure that the keyboard and the slot in which you insert the card are fixed (not removable);
    • Do not leave your PIN and cards in sight;
    • Take care that people around do not see the PIN typed and the amount withdrawn;
    • Do not accept the help of people who offer themselves out of the blue to help you when you are at ATM;
    • If, by chance, you find money at the ATM, let us know immediately.

    BT solutions for ATM safety:

    • Over 80% of our ATMs are contactless, so:
    • You can withdraw money even if you do not have your physical card with you. Basically, from BT Pay or NeoBT you choose the card from which you want to withdraw money and you generate a unique code that you enter at the ATM.
    • If you deposit money at BT Express Plus, always check not to exceed the daily deposit limit; always check the receipt to confirm the transaction to make sure that the money has reached the desired account;
    • Do not leave the ATM until the withdrawal has been completed: that is, you received the money and receipt (if you requested it), and on the screen appeared the message of welcoming the next customer. Sometimes it takes longer to release the money, but please wait. Otherwise, there is a possibility that the money will be dispensed after you leave and another person will acquire it.
    • Some of the ATMs are in closed spaces – either in our agencies, or in shopping centers or other institutions, therefore it is possible to have access to them only during the working time of the spaces where they are installed.
    • The wrong PIN entered three times in a row locks the card in the ATM. It's not pleasant, but it's for your safety. The idea is that if someone finds your card and tries to hit your PIN, they will run out of card on the third wrong attempt to gain access to your money.
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    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
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    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

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