Cookie Usage Policy

Cookie policy for the www.bancatransilvania.ro website

The www.bancatransilvania.ro website (hereinafter referred to as the "BT website") is the official website of BANCA TRANSILVANIA S.A .quoted (hereinafter referred to as "Banca" or "BT"), a credit institution, a legal person Romanian with its registered office in Cluj-Napoca, str. Calea Dorobantilor, nr. 30-36, Cluj, postal code 400117, phone 0264 308 028, registered with the Trade Register under no. J12/4155/1993, having the unique registration code RO 5022670.

The BT website is the property of Banca Transilvania S.A. and uses cookies.

Banca Transilvania owns other websites. These websites each have their own cookie policy.

The information presented below is intended to inform you of details about what cookies are, as well as about their placement and use by the BT website.

If you need more information about cookies, and they are not in the presence of the Policy, you can write to us at the e-mail address contact@btrl.ro or you can call the phone number of the Contact Center BT service - 0264 308 028 (or *8028). In connection with the processing of personal data in the context of the use of cookies, you can also contact the Data Protection Officer (DPO) designated by BT, at the e-mail address dpo@btrl.ro.

What is a "cookie"?

An "Internet Cookie" (also known as "browser cookie", "HTTP cookie" or simply "cookie") is a small file of letters and numbers that will be stored on your computer, mobile terminal or other equipment from which the Internet is accessed.

A cookie is installed through a request issued by a web server to a browser (eg Internet Explorer, Chrome) and, despite the fact that it is stored on the equipment (computer, mobile terminal, etc.) used to access internet pages, it cannot access other information in that device and cannot contain software, viruses or spyware.

The cookie stores important information that improves the Internet browsing experience (eg settings of the language in which you want to access a site; keeping a user logged in to the webmail account; online banking security; keeping the products in the shopping cart).

In most cases cookies do not process personal data where they are used and do not identify users of websites.

A cookie consists of 2 parts: the name and the content or value of the cookie.

What are the main categories of cookies?

From the point of view of the duration of their existence, there are two categories of cookies:

• Session cookies:they are temporarily stored in the cookie folder of the web browser for it to store them until the user leaves the respective website or closes the browser window
• Permanent/persistent cookies:These types of cookies are stored on the hard drive of the equipment used to access a website and are not deleted when the browsing session is closed. They are retained and reused each time the user returns to that website, but they can be deleted at any time by the user, with predefined validity periods.

From the point of view of the operator who places cookies, there are:

• first party cookies- placed by the owner of the visited website
• third party cookies (cookies placed by third parties) - placed by the operator of a website other than the one visited. These third parties must also comply with the law in force and the privacy policies of the owner of the website on which they place cookies.

Details on the typology and description of all known types of cookies can be found by following this link: https://cookiepedia.co.uk

From the point of view of the purposes for which cookies are placed, the following categories of cookies usually exist: strictly necessary, measuring, for analyzing and improving the performance of websites and for promotion (targeting and advertising).

What types of cookies does the BT website use?

The BT website uses session and permanent cookies, as well as its own cookies or placed by third parties, for the following purposes:

A. Strictly necessary cookies: 

These cookies are necessary for the operation of the BT website and cannot be disabled in our systems. They are usually established only in response to the actions taken by visitors to this website, through which they request various services, such as setting privacy preferences, authentication or filling out forms. In the browser they use, visitors (users) may set the blocking or receipt of a warning about these cookies, but in this case, certain parts of the site may not work.

These types of cookies are exempted from the rule of obtaining consent for their placement.

B. Functional cookies: 

These cookies help us provide you with improved functionality and a personalized experience on our website, such as live chat. If you do not allow access to these cookies, some services may not work properly.

C. Measurement, analysis and performance cookies: 

These cookies allow us to count visits to the website and traffic sources so that we can measure and improve its performance. In this way we can find out which are the most popular pages to discover which are the products and services presented that the visitors of the website are interested in. All information that these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when from a certain IP address the website was visited. Using applications such as Google Analytics or Adform, we collect anonymous data about website visits, such as the pages viewed, the duration of viewing, the page of entry to the website.

D. Promotion cookies: 

These cookies are set on the BT website based on agreements we have concluded with our advertising partners (e.g. Social Media pages, Google, Adform, etc.). With the help of these cookies, we and our partners can observe and analyze what are the types of products on the BT website for which a particular visitor has shown interest and, on a subsequent visit to the BT website or another website, we will display to him advertising according to the product for which he has shown interest on the BT website. If you do not allow promotion cookies, do not mean that no advertising will be delivered to you on other pages, but that the advertisements that will be displayed to you will be less relevant to you, as an Internet user.

If you would like to know more about how cookies work in relation to online advertising, please refer to the http://www.youronlinechoices.com/ro/website.

The list of these cookies and the identity of the third parties that place them can be found in the following list:

This site uses several codes to track the behavior of visitors to the site. These codes do not individually identify the users of the website, and are not linked to personal data.

To provide you with a better online experience, we use the services listed below, but this list is open.

• Google Analytics, a traffic analysis service owned by Google, Inc., and implicitly cookies. Categories of cookies used: site performance, visitor analysis, retargeting and advertising. These cookies do not collect personal data and do not personally identify visitors to the site, but are used to be able to offer you content tailored to your preferences. while browsing the Internet. For the Google Analytics "Terms of Service" view, please go to the link http://www.google.com/analytics/tos.html
  
  
• Facebook Pixel, a code through which the user can be targeted through advertising services, in Facebook advertising platforms, once they have visited the site www.bancatransilvania.ro. Details about Facebook's privacy policy can be found here: https://www.facebook.com/about/privacy
  
  
• Tik Tok Pixel, a code through which the user can be targeted through advertising services, in the advertising platforms Tik Tok, once he has visited the www.bancatransilvania.ro website. Details about the privacy policy of Tik Tok can be found here: https://www.tiktok.com/legal/privacy-policy
  
  
• Ve Interactive SRL, a subsidiary of Ve Global, is a personal data controller. We use the services of VE Interactive SRL for marketing purposes and to send you personalized offers. The terms of the collaboration are subject to the privacy policy of VE Interactive SRL, which you can consult here: https://www.ve.com/privacy-policy
  
  
• Hotjar, a user behavior recording service on the BT. Hotjar website, can record user behavior on web pages, and thus assists us in generating insights that are relevant to us to improve the experience we provide. You can consult the privacy policy here: https://www.hotjar.com/legal/policies/privacy
  
  
• Push Instruments – a service that sends web notifications to visitors to the BT website, provided that visitors agree to receive these notifications from our website. You can consult the privacy policy here: https://www.pushinstruments.com/confidentiality.php
  
  
• Adform - a service that allows the display of ads, of advertising type, relevant to users. The service allows us to improve the performance of the campaign, but also to monitor the number of impressions so that a user does not see the same ad more than once. More information can be found at the https://site.adform.com, https://site.adform.com/privacy-center/adform-cookies/, and about the protection of personal data at the https://site.adform.com/privacy-center/overview.

How can you control cookies?

You can change the cookie settings on the BT website (except for the necessary cookies) by accessing the cookie settings menu. It can be found both in the cookie banner of the BT website and its footer. At the same time, you can also set the browser you are using to block any types of cookies, including those required. However, please note that in such a situation, the websites you visit (including the BT website) may not function properly. Also, disabling other types of cookies (than necessary) could affect your operation or experience when using the website.

Details on browser settings for blocking or deleting cookies are available below:

Google Chrome:

• click on the key icon and select Options from the list
• click on the"Advanced settings" tab
• click on Content settings in the Privacysection.
• choose the settings you want
• click on X to close

Mozilla Firefox:

• select Tools from the main bar, then choose Options
• click on the Privacy tab
• choose the settings you want
• click ok to close

Internet Explorer/Edge:

• click on the Settings / Tools icon
• click on Internet Options
• click on Privacy and then choose the options
• click on Apply and then OK to save your preferences

Safari:

• click on Preferences and then click on Privacy
• in the cookies blocking section choose your cookie options
• save your favorites

Security and privacy issues

In order to avoid computer attacks based on cookies, we recommend that you make sure that the version of the browser you are using is always up to date.

The data collected by cookies is generally anonymous. In cases where cookies process personal data, you benefit from the rights provided in the Transilvania Bank's Policy of Contention, which you can find at the following link: https://www.bancatransilvania.ro/politica-prelucrare-si-protectie-date-personale/