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Cookie Usage Policy

Cookie policy for the www.bancatransilvania.ro website

The www.bancatransilvania.ro website (hereinafter referred to as the "BT website") is the official website of BANCA TRANSILVANIA S.A .quoted (hereinafter referred to as "Banca" or "BT"), a credit institution, a legal person Romanian with its registered office in Cluj-Napoca, str. Calea Dorobantilor, nr. 30-36, Cluj, postal code 400117, phone 0264 308 028, registered with the Trade Register under no. J12/4155/1993, having the unique registration code RO 5022670.

The BT website is the property of Banca Transilvania S.A. and uses cookies.

Banca Transilvania owns other websites. These websites each have their own cookie policy.

The information presented below is intended to inform you of details about what cookies are, as well as about their placement and use by the BT website.

If you need more information about cookies, and they are not in the presence of the Policy, you can write to us at the e-mail address contact@btrl.ro or you can call the phone number of the Contact Center BT service - 0264 308 028 (or *8028). In connection with the processing of personal data in the context of the use of cookies, you can also contact the Data Protection Officer (DPO) designated by BT, at the e-mail address dpo@btrl.ro.

What is a "cookie"?

An "Internet Cookie" (also known as "browser cookie", "HTTP cookie" or simply "cookie") is a small file of letters and numbers that will be stored on your computer, mobile terminal or other equipment from which the Internet is accessed.

A cookie is installed through a request issued by a web server to a browser (eg Internet Explorer, Chrome) and, despite the fact that it is stored on the equipment (computer, mobile terminal, etc.) used to access internet pages, it cannot access other information in that device and cannot contain software, viruses or spyware.

The cookie stores important information that improves the Internet browsing experience (eg settings of the language in which you want to access a site; keeping a user logged in to the webmail account; online banking security; keeping the products in the shopping cart).

In most cases cookies do not process personal data where they are used and do not identify users of websites.

A cookie consists of 2 parts: the name and the content or value of the cookie.

What are the main categories of cookies?

From the point of view of the duration of their existence, there are two categories of cookies:

  • Session cookies:they are temporarily stored in the cookie folder of the web browser for it to store them until the user leaves the respective website or closes the browser window
  • Permanent/persistent cookies:These types of cookies are stored on the hard drive of the equipment used to access a website and are not deleted when the browsing session is closed. They are retained and reused each time the user returns to that website, but they can be deleted at any time by the user, with predefined validity periods.


From the point of view of the operator who places cookies, there are:

  • first party cookies- placed by the owner of the visited website
  • third party cookies (cookies placed by third parties) - placed by the operator of a website other than the one visited. These third parties must also comply with the law in force and the privacy policies of the owner of the website on which they place cookies.


Details on the typology and description of all known types of cookies can be found by following this link: https://cookiepedia.co.uk


From the point of view of the purposes for which cookies are placed, the following categories of cookies usually exist: strictly necessary, measuring, for analyzing and improving the performance of websites and for promotion (targeting and advertising).

What types of cookies does the BT website use?

The BT website uses session and permanent cookies, as well as its own cookies or placed by third parties, for the following purposes:


A. Strictly necessary cookies: 

These cookies are necessary for the operation of the BT website and cannot be disabled in our systems. They are usually established only in response to the actions taken by visitors to this website, through which they request various services, such as setting privacy preferences, authentication or filling out forms. In the browser they use, visitors (users) may set the blocking or receipt of a warning about these cookies, but in this case, certain parts of the site may not work.

These types of cookies are exempted from the rule of obtaining consent for their placement.


B. Functional cookies: 

These cookies help us provide you with improved functionality and a personalized experience on our website, such as live chat. If you do not allow access to these cookies, some services may not work properly.


C. Measurement, analysis and performance cookies: 

These cookies allow us to count visits to the website and traffic sources so that we can measure and improve its performance. In this way we can find out which are the most popular pages to discover which are the products and services presented that the visitors of the website are interested in. All information that these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when from a certain IP address the website was visited. Using applications such as Google Analytics or Adform, we collect anonymous data about website visits, such as the pages viewed, the duration of viewing, the page of entry to the website.


D. Promotion cookies: 

These cookies are set on the BT website based on agreements we have concluded with our advertising partners (e.g. Social Media pages, Google, Adform, etc.). With the help of these cookies, we and our partners can observe and analyze what are the types of products on the BT website for which a particular visitor has shown interest and, on a subsequent visit to the BT website or another website, we will display to him advertising according to the product for which he has shown interest on the BT website. If you do not allow promotion cookies, do not mean that no advertising will be delivered to you on other pages, but that the advertisements that will be displayed to you will be less relevant to you, as an Internet user.


If you would like to know more about how cookies work in relation to online advertising, please refer to the http://www.youronlinechoices.com/ro/website.

 

The list of these cookies and the identity of the third parties that place them can be found in the following list:

Cookies name
Platform
Category
Details
PHPSESSID
php
Strictly necessary cookie
Session cookies
OptConsent

Strictly necessary cookie
This cookie preserves the cookie settings chosen by the user
bt_gclid
Google
Promotion cookie
This cookie generates a random code called gclid, for traffic coming from the Google Adwords platform
_GRECAPTCHA
Google
Strictly necessary cookie
Cookie used by Google's reCaptcha algorithm for risk analysis, in order to ensure the security of the website
_fbp
Facebook
Promotion cookie
This cookie is used by Facebook to deliver a range of advertising products, such as real-time bidding from third-party advertisers.
_gat
Google
Promotion cookie, measurement
This cookie is associated with Google Universal Analytics, - limiting data collection on high traffic sites. It expires after 10 minutes.
_utmx
Google
Promotion cookie, measurement
This cookie is associated with Google Universal Analytics, - limiting data collection on high traffic sites. It expires after 10 minutes.
_utmxx
Google
Promotion cookie
This cookie is associated with Google Universal Analytics, - limiting data collection on high traffic sites. It expires after 10 minutes.
_ga
Google
Promotion cookie
This cookie is used to distinguish unique users by assigning a randomly generated number as a customer identifier. It is included in every page request in a site and is used to calculate visitor, session, and campaign data for site analytics reports. The default is set to expire after 2 years.
_gcl_au
Google
Promotion cookie
Used by Google AdSense to effectively experience advertising on websites using their services.
_gid
Google
Promotion cookie, measurement
This cookie is associated with Google Universal Analytics, which stores and updates a unique value for each page visited.
_gat_gtag_
Google
Promotion cookie, measurement
This cookie is associated with Google Universal Analytics, - limiting data collection on high traffic sites. It expires after 10 minutes.
_gac_UA-
Google
Promotion cookie
This cookie is associated with Google Universal Analytics, - limiting data collection on high traffic sites. It expires after 10 minutes.
_hjIncludedInSample
hotjar
Performance and analysis cookie
This cookie is associated with the functionality and web analytics services of HotJar, a company based in Malta. It uniquely identifies a visitor during a single browser session and indicates that users are included in a sample audience.
hjTLDTest
hotjar
Performance and analysis cookie
Session cookies
hjid
hotjar
Performance and analysis cookie
It is used by Hotjar to associate a unique ID, with a validity of 365 days, to identify a user in order to analyze his behavior on the site over several sessions.
hjFirstSeen
hotjar
Performance and analysis cookie
Session cookies
pushinstruments_
Pushinstruments
Promotion cookie
This cookie is used by Ve to serve contextual and behavioral advertising to users.
veCrossSessionCap
Ve Interactive
Promotion cookie
This cookie is used by Ve to serve contextual and behavioral advertising to users.
vepxm_pv
Ve Interactive
Promotion cookie
This cookie is used by Ve to serve contextual and behavioral advertising to users.
vepxm_tos
Ve Interactive
Promotion cookie
This cookie is used by Ve to serve contextual and behavioral advertising to users.
__storejs__
Ve Interactive
Promotion cookie
This cookie is used by Ve to serve contextual and behavioral advertising to users.
__visitor_data__
Ve Interactive
Promotion cookie
This cookie is used by Ve to serve contextual and behavioral advertising to users.
__visitor_timer__
Ve Interactive
Promotion cookie
This cookie is used by Ve to serve contextual and behavioral advertising to users.
6F02BD73-0A71-4102-9E01-7A6BF7DAD831
Ve Interactive
Promotion cookie
This cookie is used by Ve to serve contextual and behavioral advertising to users.
__ssid
Ve Interactive
Promotion cookie
This cookie is used by Ve to serve contextual and behavioral advertising to users.
VeSessionId
Ve Interactive
Promotion cookie
This cookie is used by Ve to serve contextual and behavioral advertising to users.
personalization_id
Twitter
Promotion cookie
This cookie is used by Twitter to deliver a number of advertising products, such as real-time bidding from third-party advertisers.
DSID
Google
Promotion cookie
Used by Google AdSense to effectively experience advertising on websites using their services.
IDE
Google
Promotion cookie
Used by Google AdSense to effectively experience advertising on websites using their services.
Fr
Facebook
Promotion cookie
This cookie is used by Facebook to deliver a number of advertising products, such as real-time bidding from third-party advertisers.
druidConversationToken
DRUID
Strictly necessary cookie
Chat conversation session cookie, ensures the continuation of the conversation when browsing between the pages of the site.
druidWebChatIsOpened
DRUID
Strictly necessary cookie
It keeps the chat experience, shows the open or closed chat control depending on the user's choice.
Lang
ads.linkedin.com
Promotion cookie
Language detection cookie
UserMatchHistory
LinkedIn.com
Promotion cookie
Id synchronization cookie
bcookie
LinkedIn.com
Promotion cookie
Browser ID identification cookie
lidc
LinkedIn.com
Promotion cookie
Cookie used for routing
lyssc
LinkedIn.com
Promotion cookie
SameSite correct attribution cookie
bscookie
LinkedIn.com
Promotion cookie
Browser ID security cookie
L1c
LinkedIn.com
Promotion cookie
Cookie identification Browser ID
BizoID
ads.linkedin.com
Promotion cookie
Cookie used by LinkedIn Ad analytics through LinkedIn Insight Tag, which helps in more detailed reporting by overlaying linkedin data with data about site visitors
BizoData
ads.linkedin.com
Promotion cookie
Cookie used by LinkedIn Ad analytics through LinkedIn Insight Tag, which helps in more detailed reporting by overlaying linkedin data with data about site visitors
BizoUserMatchHistory
ads.linkedin.com
Promotion cookie
Cookie used by LinkedIn Ad analytics through LinkedIn Insight Tag, which helps in more detailed reporting by overlaying linkedin data with data about site visitors
BizoNetworkPartnerIndex
ads.linkedin.com
Promotion cookie
Cookie used by LinkedIn Ad analytics through LinkedIn Insight Tag, which helps in more detailed reporting by overlaying linkedin data with data about site visitors
U
LinkedIn.com
Promotion cookie
Cookie used by LinkedIn Insight Tag to identify the browser
li_sugr
LinkedIn.com
Promotion cookie
Cookie used by LinkedIn Insight Tag to identify the browser
li_oatml
LinkedIn.com
Promotion cookie
Cookie used to identify LinkedIn members outside the network, to deliver ads and reports to countries other than those designated, for a limited time.
C
Adform
Promotion cookie
This is a third-party cookie used to display advertisements to users targeted by Real Time Bidding. It has a lifespan of 60 days, if the user's browser accepts cookies, or 3650 days if the browser does not accept them.
Token
Adform
Promotion cookie
This is a third-party, session cookie used for opt-out functionality.
uid
Adform
Promotion cookie
This is a third-party cookie used as a unique identifier to display advertisements to targeted users through Real Time Bidding. It has a lifespan of 60 days.
CM14
Adform
Promotion cookie
This is a third party cookie that checks if they need to do the validation operation for partner cookies (set by Cookie Matching). It has a lifespan of 14 days.
adtrc
Adform
Promotion cookie
This is a third-party cookie used to identify whether your browser information has been collected. It has a lifespan of 7 days.
Cid
Adform
Promotion cookie
This is a third-party cookie used in the past as a unique identifier, to display advertisements to targeted users through Real Time Bidding. It has a lifespan of 60 days.
SR
Adform
Promotion cookie
This is a third-party cookie used to collect information related to the total and daily number of impressions, the total and daily number of clicks, as well as the date of the last impression. It has a lifespan of 1 day.
CT
Adform
Promotion cookie
This is a third party cookie used to identify whether the way of assigning the click on advertisers' pages is according to the "last click" model. It has a service life of 1 hour.
GCM
Adform
Promotion cookie
This is a third party cookie that checks whether it needs to do the validation operation for partner cookies. It has a lifespan of 1 day.
CM
Adform
Promotion cookie
This is a third party cookie that checks if they need to do the validation operation for partner cookies (set by Adserver). It has a lifespan of 1 day.
otsid
Adform
Promotion cookie
This is a third party cookie, used for the functionality of opt-out from the display of advertisements from certain advertisers. It has a lifespan of 3650 days.
TPC
Adform
Promotion cookie
This is a third-party cookie that checks whether the user's browser accepts third-party cookies. It has a lifespan of 14 days.
EBFCD
Adform
Promotion cookie
This is a third party cookie that identifies the maximum daily frequency allowed to display for expandable advertisements. It has a lifespan of 7 days.
EBFC
Adform
Promotion cookie
This is a third party cookie that identifies the total allowable display frequency for expandable ads. It has a lifespan of 7 days.
CFFC
Adform
Promotion cookie
This is a third party cookie that identifies the compound frequency allowed to display for ads. It has a lifespan of 7 days.
DigiTrust.v1.identity
Adform
Promotion cookie
This is a third party cookie for identifying a user, set by DigiTru.st, independent body. It has a lifespan of 7 days.
_ttp
Tik Tok
Promotion cookie
This cookie is used by Tik Tok to measure and improve the performance of advertising campaigns and to personalize the user experience (including advertisements) on TikTok.
_tt_enable_cookie
Tik Tok
Promotion cookie
This cookie is used by Tik Tok to measure and improve the performance of advertising campaigns and to personalize the user experience (including advertisements) on TikTok.
_tt_sessionId
Tik Tok
Promotion cookie
This cookie is used by Tik Tok to measure and improve the performance of advertising campaigns and to personalize the user experience (including advertisements) on TikTok.


This site uses several codes to track the behavior of visitors to the site. These codes do not individually identify the users of the website, and are not linked to personal data.

 

To provide you with a better online experience, we use the services listed below, but this list is open.

  • Google Analytics, a traffic analysis service owned by Google, Inc., and implicitly cookies. Categories of cookies used: site performance, visitor analysis, retargeting and advertising. These cookies do not collect personal data and do not personally identify visitors to the site, but are used to be able to offer you content tailored to your preferences. while browsing the Internet. For the Google Analytics "Terms of Service" view, please go to the link http://www.google.com/analytics/tos.html

  • Facebook Pixel, a code through which the user can be targeted through advertising services, in Facebook advertising platforms, once they have visited the site www.bancatransilvania.ro. Details about Facebook's privacy policy can be found here: https://www.facebook.com/about/privacy

  • Tik Tok Pixel, a code through which the user can be targeted through advertising services, in the advertising platforms Tik Tok, once he has visited the www.bancatransilvania.ro website. Details about the privacy policy of Tik Tok can be found here: https://www.tiktok.com/legal/privacy-policy

  • Ve Interactive SRL, a subsidiary of Ve Global, is a personal data controller. We use the services of VE Interactive SRL for marketing purposes and to send you personalized offers. The terms of the collaboration are subject to the privacy policy of VE Interactive SRL, which you can consult here: https://www.ve.com/privacy-policy

  • Hotjar, a user behavior recording service on the BT. Hotjar website, can record user behavior on web pages, and thus assists us in generating insights that are relevant to us to improve the experience we provide. You can consult the privacy policy here: https://www.hotjar.com/legal/policies/privacy

  • Push Instruments – a service that sends web notifications to visitors to the BT website, provided that visitors agree to receive these notifications from our website. You can consult the privacy policy here: https://www.pushinstruments.com/confidentiality.php

  • Adform - a service that allows the display of ads, of advertising type, relevant to users. The service allows us to improve the performance of the campaign, but also to monitor the number of impressions so that a user does not see the same ad more than once. More information can be found at the https://site.adform.com, https://site.adform.com/privacy-center/adform-cookies/, and about the protection of personal data at the https://site.adform.com/privacy-center/overview.

How can you control cookies?

You can change the cookie settings on the BT website (except for the necessary cookies) by accessing the cookie settings menu. It can be found both in the cookie banner of the BT website and its footer. At the same time, you can also set the browser you are using to block any types of cookies, including those required. However, please note that in such a situation, the websites you visit (including the BT website) may not function properly. Also, disabling other types of cookies (than necessary) could affect your operation or experience when using the website.


Details on browser settings for blocking or deleting cookies are available below:

Google Chrome:

  • click on the key icon and select Options from the list
  • click on the"Advanced settings" tab
  • click on Content settings in the Privacysection.
  • choose the settings you want
  • click on X to close


Mozilla Firefox:

  • select Tools from the main bar, then choose Options
  • click on the Privacy tab
  • choose the settings you want
  • click ok to close


Internet Explorer/Edge:

  • click on the Settings / Tools icon
  • click on Internet Options
  • click on Privacy and then choose the options
  • click on Apply and then OK to save your preferences


Safari:

  • click on Preferences and then click on Privacy
  • in the cookies blocking section choose your cookie options
  • save your favorites

Security and privacy issues


In order to avoid computer attacks based on cookies, we recommend that you make sure that the version of the browser you are using is always up to date.

The data collected by cookies is generally anonymous. In cases where cookies process personal data, you benefit from the rights provided in the Transilvania Bank's Policy of Contention, which you can find at the following link: https://www.bancatransilvania.ro/politica-prelucrare-si-protectie-date-personale/