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This page is automatically translated from Romanian into English.

Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Who is Evil?

    It's a chatbot. And it's at your service around the clock with information about the accounts, products and services your business has with BT. This service is free and available whether you're a BT customer or not. 

    You can interact with him simply, when you want, through WhatsApp.

    COME ON WHATSAPP

    What information does it help you with?

    • Current account IBAN in LEI or other currencies
    • Current account balance in LEI or other currencies
    • Payment amounts related to credit card loans
    • Details about installments, interest, loan fees, garnishments, exchange rate
    • Details about your loan from BT Mic (maturity of installments, arrears, payment amounts)
    • Information on payment instruments (CEC, BO, bills of exchange and ORN)
    • Requesting payment instruments (CEC, BO, bills of exchange and ORN)
    • Number of loyalty points earned on the STAR shopping card
    • Details about the UNLIMITED package in the BT network and its extra options
    • Information about the grant programme
    • Balance of the grant account(s)
    • IBAN of the grant account(s)
    • Update account data
    • ATMs list

    What about the confidentiality of information?

    We thought about this as well, as a matter of priority.

    It is ensured by the two codes that must be mentioned at the beginning of the conversation with Robot Raul: The company CUI, duplicated by the one received on the phone.

    How do you find Raul?

    • Add to contact list (+40) 757 080 006
    • Start
    • Complete CUI
    • OTP completion received on the phone
    • Request information from the displayed menu
    Let's Whatsapp