This page is automatically translated from Romanian into English.

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Call Center

PESTE
20
MIN
WAITING TIME
10
CUSTOMERS
IN CONVORBORATION
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WAITING
0264 308 028 or *8028 The number is available from any national network.
0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.

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Who is Evil?

It's a chatbot. And it is at your disposal non-stop with information about the accounts, products and services that your company has at BT.

Even for your credit from BT Mic. Moreover, if you have a small business, it also helps you apply online for a BT Mic loan, directly on the site.

You can interact with him simply, when you want, through WhatsApp.

What information does it help you with?

  • m
    Current account IBAN in LEI or other currencies
  • m Current account balance in LEI or other currencies
  • m Payment amounts related to credit card loans
  • m Details about installments, interest, loan fees, garnishments, exchange rate
  • m Details about your loan from BT Mic (maturity of installments, arrears, payment amounts)
  • m Information on payment instruments (CEC, BO, bills of exchange and ORN)
  • m Requesting payment instruments (CEC, BO, bills of exchange and ORN)
  • m Number of loyalty points earned on the STAR shopping card
  • m Details about the UNLIMITED package in the BT network and its extra options
  • m Information about the grant programme
  • m Balance of the grant account(s)
  • m IBAN of the grant account(s)
  • m Update account data
  • m ATMs list

What about the confidentiality of information?

We thought about this as well, as a matter of priority.

It is provided by the two codes that must be mentioned at the beginning of the conversation with the Raul Robot: the unique identification code (CIF), doubled by the one received on the phone.

How much does it cost?

This service is free and available regardless of whether you are a BT customer or not. 

Raul from BT for BT Mic is available to all entrepreneurs interested in a loan.

How do you find Raul?

  • Add to contact list (+40) 757 080 006
  • Start
  • Completing the CIF
  • OTP completion received on the phone
  • Request information from the displayed menu
COME ON WHATSAPP

If you have a small business, you can apply for a loan from BT Mic directly from the chat box.

  • Enter the btmic.ro
  • Open the chat from the lower right corner
  • Start the conversation with Raul from BT

How do you apply online at BT Mic?

1

You tell him what rate you can pay. And find out how much suits you.

2

Upload the required documents.

3

In addition, regardless of whether you are a BT customer or not, you sign all documents electronically.

This way you're saving a road to us. It's safer that way.