You've reached the end of the results
No results found

This page is automatically translated from Romanian into English.

  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Who is Evil?

    It's a chatbot. And it's at your service around the clock with information about the accounts, products and services your business has with BT. This service is free and accessible 24/24. 

    You can interact with him simply, when you want, through WhatsApp.

    COME ON WHATSAPP

    What information does it help you with?

    • Current account IBAN in LEI or other currencies
    • Current account balance in LEI or other currencies
    • Payment amounts related to credit card loans
    • Details on installments, interest rates, credit fees, loan charges, liens
    • Information on payment instruments (CEC, BO, bills of exchange and ORN)
    • Request for payment instruments (CEC, BO, Bills of exchange and ORN) both by the legal representative and by persons empowered for this purpose
    • Number of loyalty points earned on the STAR shopping card
    • Details about the UNLIMITED package in the BT network and its extra options

    What about the confidentiality of information?

    We thought about this as well, as a matter of priority.

    It is ensured by the two codes that must be mentioned at the beginning of the conversation with Robot Raul: The company CUI, duplicated by the one received on the phone.

    How do you find Raul?

    • Add to contact list (+40) 757 080 006
    • Start
    • Complete CUI
    • OTP completion received on the phone
    • Request information from the displayed menu
    Let's Whatsapp