This page is automatically translated from Romanian into English.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

Call Center

PESTE
20
MIN
WAITING TIME
10
CUSTOMERS
IN CONVORBORATION
9
CUSTOMERS
WAITING
0264 308 028 or *8028 The number is available from any national network.
0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.

BACK TO SECTION

Who is Evil?

It's a chatbot. And it is at your disposal non-stop with information about the accounts, products and services that your company has at BT.

Even for your credit from BT Mic. Moreover, if you have a small business, it also helps you apply online for a BT Mic loan, directly on the site.

You can interact with him simply, when you want, through WhatsApp.

What information does it help you with?

  • m
    Current account IBAN in LEI or other currencies
  • m Current account balance in LEI or other currencies
  • m Payment amounts related to credit card loans
  • m Details about installments, interest, loan fees, garnishments, exchange rate
  • m Details about your loan from BT Mic (maturity of installments, arrears, payment amounts)
  • m Information on payment instruments (CEC, BO, bills of exchange and ORN)
  • m Requesting payment instruments (CEC, BO, bills of exchange and ORN)
  • m Number of loyalty points earned on the STAR shopping card
  • m Details about the UNLIMITED package in the BT network and its extra options
  • m Information about the grant programme
  • m Balance of the grant account(s)
  • m IBAN of the grant account(s)
  • m Update account data
  • m ATMs list

What about the confidentiality of information?

We thought about this as well, as a matter of priority.

It is provided by the two codes that must be mentioned at the beginning of the conversation with the Raul Robot: the unique identification code (CIF), doubled by the one received on the phone.

How much does it cost?

This service is free and available regardless of whether you are a BT customer or not. 

Raul from BT for BT Mic is available to all entrepreneurs interested in a loan.

How do you find Raul?

  • Add to contact list (+40) 757 080 006
  • Start
  • Completing the CIF
  • OTP completion received on the phone
  • Request information from the displayed menu
COME ON WHATSAPP

If you have a small business, you can apply for a loan from BT Mic directly from the chat box.

  • Enter the btmic.ro
  • Open the chat from the lower right corner
  • Start the conversation with Raul from BT

How do you apply online at BT Mic?

1

You tell him what rate you can pay. And find out how much suits you.

2

Upload the required documents.

3

In addition, regardless of whether you are a BT customer or not, you sign all documents electronically.

This way you're saving a road to us. It's safer that way.

Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
Search suggestions
Powered by Azure OpenAI GPT4
AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
Terms and conditions

Disclaimer

AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

Use of AI Search implies acceptance of the Terms and Conditions.

Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

The content provided by AI Search is for information purposes only.

Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

Terms and conditions may be revised/updated at any time.