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    BT Recommendations for Idea customers::Bank 

    Between June 10, 2022 and June 13, 2022, Idea::Bank's legal entity clients will be transferred to Banca Transilvania, which means that by June 10, 2022 you will be able to access your accounts, products and services from Idea::Bank also through Idea::Bank.

    The new IBAN

    The legal entity you represent will have a new account once you move to BT. Recommendation: contact your collaborators in advance to send them the new IBAN, they will need it for payments made from June 14, 2022. How to find out the new IBAN:

    Transactions through accounts

    June 10, 2022 is the last day as an Idea::Bank client.

    Recommendation: make all expected payments, including installments, by 10 June 2022 at the latest.

    Cheques and promissory notes will be cashed out quickly

    • If you have cheques and promissory notes receivable, issued before June 10, 2022, but with a maturity after this date, please fill them in with the new IBAN BT. In this way, they will be settled quickly, within 4 working days, from the moment of their submission on the circuit, depending on the date of issue (in the case of cheques) and the due date (in the case of promissory notes).
    • If you have checks and promissory notes payable, preprinted with IBAN Idea::Bank, with the maturity after June 10, 2022, they will go through the settlement circuit of maximum 11 working days from the moment of depositing the instruments with the bank.

    BT cards

    Instead of credit cards from Idea::Bank we provide you with matching cards from the BT offer. Recommendation: go to BT in advance, to the unit mentioned in the information from us, for the collection of the cards. You will be able to use them from June 14, 2022.

    Loans you had at Idea::Bank to be transferred to BT

    If the legal entity you represent has contracted loans from Idea::Bank, they will be transferred, by contract assignment, to BT. It costs you nothing and nothing is lost, the characteristics you had at Idea::Bank you will find in BT. After taking over your relationship with Idea::Bank by Banca Transilvania, the relationship manager at the branch to which you were assigned will contact you and assist you regarding the credits of the legal entity you represent.

    Conventions for the transfer of wages

    If you have an agreement on the transfer of salaries to Idea::Bank, by June 10, 2022, it will have to be resigned with BT, so that, starting with June 14, 2022, the payment of salaries will be made through Banca Transilvania, from a dedicated account. The BT team managing this payroll transfer agreement will contact you and/or visit you between May and June 2022.

    Banking with B T

    We want banking with BT to be a better experience for you.


    Recommendation: familiarize yourself with the BT program:

    1. BT branches and agencies are open from Monday to Friday, between 9.00-17.00/17.30, with the following specifications: 

    • agencies operating in certain shopping centers in the country are open including Saturdays and Sundays;
    • some BT agencies only ensure cashless operations;
    • the visit to a BT facility can be scheduled online;
    • to check a unit's opening hours, the type of operations allowed or to make an appointment, please visit the Banca Transilvania website/Units and ATMs.


    2. The processing schedule of the transactions carried out can be consulted on the BT website.

    • The BT Call Center program is non-stop.  🙂


    You are welcome to BT!

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    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

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