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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

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    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    18 April 2022

    Idea::Bank installments can also be paid at BT

    Loans mean plans, extra money and installments. If you are an Idea::Bank customer and you have a loan (personal needs, real estate/ mortgage), from April you can pay the installments including to BT, based on the barcode on the related documents generated by Idea::Bank.


    Currently, you can choose one of these BT alternatives, and we will announce other options in the future:


    What does this service mean to you:

    • making the instalments’ payment more accessible;
    • responsible banking;
    • get to know BT, if you don't already work with us. 😊


    We are waiting for you!