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This page is automatically translated from Romanian into English.

  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    The debit cards from Idea::Bank have a pair at BT. You can still use the Idea card until June 10, and the one from BT can be useful for you from June 14 this year.

    Our debit cards are Visa Classic, Mastercard Mondo, Mastercard Gold and Mastercard Direct.

    The first meeting with the BT card

    • Where do you get your card from? From the BT agency indicated in the information received from us either by email or post. If you do not have the information at hand, you can find it from the BT Call Center team, 0264 30 80 28, contact@btrl.ro.
    • Card activation: with the card you will receive by SMS a unique code, which you need to activate the card at any of the BT ATMs.
    • When activating the card you can set any PIN you want.
    • Regardless of the day you activate your BT card, it can be used from June 14 this year.

    BT commissions

    Commission type
    Visa Classic
    Mastercard Mondo
    Mastercard Gold
    Mastercard Direct
    Annual administration
    0 lei
    0 lei
    80 lei / card holder 50 lei / card additional user
    3 euro / card holder 3 euro / card additional user
    Cash withdrawal from ATM BT
    0 lei
    0 lei
    0 lei
    0,2%
    Cash withdrawal from the ATM of another bank in Romania
    2.5 lei + 0.5%
    3.5 lei + 0.5%
    RON 2.5 + 0.7%
    1 euro + 0.5%

    Recommendation

    Use BT Pay for everyday banking. Once you activate your card, sign it up for free in the app, which you can download for free from the Google Play Store, App Store or Huawei AppGallery. Thus, you have both a physical card and a digital card.