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This page is automatically translated from Romanian into English.

  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    The loan you have at Idea::Bank will be from June 14, at BT.

    In other words, the loan, the amounts due and the loan installments due starting with June 14, 2022 will be taken directly from your current account at Banca Transilvania.

    Insurancepolicies related to loans

    • The insurances attached to the loan from Idea::Bank remain valid and will operate according to the terms and conditions valid at the time of contracting them.
    • Upon expiry, the new policies will be concluded in favor of BT

    Where to pay the installments 

    At BT you have several alternatives: