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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    4 May 2022

    Idea::Bank customers will receive personalized information in the next period

    Idea::Bank customers will receive in the next period, starting with May 10, by e-mail and/or by mail, a personalized information from BT and Idea::Bank.


    What does it contain?

    All the details regarding the products and services offered by BT, the equivalent of Idea::Bank, as a result of the assignment of contracts. 

    What about the integration of Idea::Bank into the BT Group? It is ongoing until June 13, and from June 14, Idea::Bank customers who become BT customers will be able to access the products and services exclusively through Banca Transilvania.

    Details: