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  • Call Center
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    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

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    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Until now you have worked with Idea::Bank, and now you are a BT client?

    Until now you have worked with Idea::Bank, and now you are a BT client?

    Learn all about transfer
    your products

    Please enter the code in the letter received from us

    Our bank acquired Idea::Bank in October last year, and until June 13th, we are in charge of the integration into the Banca Transilvania Financial Group.

    Here you can find all the information of interest, which we update along the way. We prepare ourselves with products, services, solutions, recommendations and #humanbanking so that you have the best possible experience at BT.

    Find out your new IBAN* now

    *for current and savings accounts

    For other services, products, consulting and operations, we are waiting for you in any of the nearly 500 BT offices.

    Migration calendar to BT

    JUN

    14
    JUNE

    First day at BT

    Idea::Bank clients divested by BT become BT customers. End of integration.

    10
    JUNE

    Last day at Idea::Bank

    Until this day, operations can be made through Idea::Bank and idea cards can be used::myBank.

    MAY

    10
    MAY

    Start personalized information for Idea customers

    BT& Idea::Bank sends personalized information to Idea customers about the corresponding products/services.

    10
    MAY

    Start collecting cards from BT

    Idea customers can take over from Banca Transilvania the BT cards corresponding to Idea.

    APR

    THE FIRST BT SERVICES FOR ALL IDEA CUSTOMERS
    18
    APRIL

    Payment of instalments

    Idea::Bank customers can pay the installments at the over 500 BT offices or through self-banking, at the BT Express devices, based on the barcode on the related documents generated by Idea::Bank.

    18
    APRIL

    Operations at BT ATMs

    Idea::Bank customers can use BT ATMs under the same conditions, in terms of costs, as those of Idea::Bank

    Getting to know each other

    The largest bank in Romania

    500

    of headquarters in 180 localities

    Digital solutions

    3,6

    millions of customers

    9000

    of employees

    Business lines for all customer segments

    I ask Banca Transilvania
    I ask Banca Transilvania

    Do you have any questions? We have the answers. About banking and not only. Let's
    see what we can help you with.