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  • Call Center
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    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

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    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    10 never 2022

    Start collecting BT cards

    People who after May 10 are informed about the takeover of the products from Idea::Bank to BT and who have a card at Idea are welcome at BT to pick up the corresponding BT card. Or, in other words, it's about the pair card.
    What does it contain?


    Idea customers will receive in the following period:

    • personalized information about equivalent products/services (by email and/or postal), including cards
    • SMS with details of the BT unit from which I can pick up the respective card

    The card must be activated at any of Banca Transilvania's ATMs and can be used starting june 14th. Until June 10, Idea::Bank cards can be used.