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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    18 April 2022

    Nearly 1,800 extra ATMs

    If you are an Idea::Bank customer, we have good news: you have almost 1,800 extra ATMs at your disposal. How so, overnight?


    From now on, all BT ATMs are available for you too, because you can use them at the same costs as the Idea::Bank ones. For example, if you currently pay no fees when you withdraw cash from an Idea::Bank ATM, you have no fees to pay when using an ATM from our bank.

    I'm sure you're wondering where to find us. Everywhere, and here you can see where to find a BT ATM near you or on your neighborhood.