This page is automatically translated from Romanian into English.

Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    NeoBT

    If you use Idea::myBank, it will work until June 10, 2022, and from June 14 you are welcome among NeoBT users - Internet and Mobile Banking. The phone version can be downloaded from Google Play, App Store or Huawei App Gallery.

    The first step with NeoBT

    • To log in, it is necessary to enter the NeoBT website using the login ID (Idea::myBank user), the password and the OTP code received by SMS on the phone number used to access Idea::myBank.
    • Access password can be obtained by accessing the option I forgot my NeoBT password
    • If you are already a BT customer, you can log in using the details so far.

    Welcome offer

    You have free of charge at NeoBT - Internet and Mobile banking NeoBT until the end of this year.

    BT Pay

    BT Pay is our most appreciated application, used by over 2 million users. It is free and you can download it from the App Store, Google Play or Huawei AppGallery.

    After adding BT cards (which must be activated beforehand at one of the bank's ATMs), you can do a lot with BT Pay, such as:  

    • You pay with your phone at the merchants. Just unlock your phone and bring it close to the POS;
    • Quickly transfer money to friends in the phonebook, who have BT Pay. Or the others, through IBAN;
    • Check at any time how much money you have in your account and the card transactions;
    • You confirm the payments made online;
    • See all the card details that are required when, for example, you are shopping online: card number, CVV code and expiration date;
    • You pay utility bills;
    • You can withdraw money with your phone, from BT ATMs, based on a unique code that you receive by SMS;
    • Manage cards: lock/unlock, set transaction limits;
    • You easily pay your monthly obligations if you have a BT credit card. The app shows you how much you have to pay.
    • What about a new credit card or an overdraft? You can also order them through BT Pay!
    • In addition to BT cards, you can add cards from other banks or fintechs to the app, just to be issued in Romania;
    • ... and many more.

    BT Visual Help

    Here's another help app, which helps you see your account details directly on your phone.

    How to access BT Visual Help

    • Call 0264 308 000 without entering into any conversation with us. Save the number to make it easier for you in the future.
    • We, BT, send you an SMS with an access link in BT Visual Help.

    How BT Visual Help helps you

    • Quickly check your account balance
    • Find out the IBAN of your account
    • You have details about the amounts blocked on the card
    • View your transaction history in the last 3 days
    • You have details about installment transactions with STAR shopping cards
    • See payment obligations for credit cards
    • Quickly generate your bank statement or credit card statement
    • Block your card temporarily or permanently
    • You request the issuance of a new card after the final blocking of the old one
    • Change your trading limits
    • Request to contest a card payment
    • ... and more
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT4
    AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

    Invest directly from the app 4.8
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    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

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    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

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    Download BT24

    Scan the code with your mobile phone, depending on your phone system.