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  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

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    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    The current account opened at Idea::Bank will be taken over by Banca Transilvania.

    This means two things to you: that you will have the new IBAN, and all the operations you can do exclusively through it (starting from June 14th.c.). But also that you are a full customer of BT, as there are over 3.6 million others.

    If this account is for receiving the allowance or pension, so the current account is taken over by BT from 14 June a.c. So you will automatically receive in your account from Banca Transilvania the allowance or pension starting with July a.c.

    How to find out the IBAN of the BT account(s) 

    • Online, through the account matching generator, which is waiting for you right at the opening of this page / IBAN Generator.
    • Directly from BT, in units and through the Call Center (0264 30 80 28, contact@btrl.ro)

    Gratuities, costs

    • The new account is offered free of charge, with no opening or administration fees.
    • Commissions are standard for operations carried out from June 14.c., as they are in the Commission Brochure, which you can also consult in any BT unit.
    • Our bank does not currently increase the interest for the money in the current account, but you can access one of the savings products in the offer.

    Statement of account & access to account history 

    If you need a bank statement for operations made through BT accounts, you have several alternatives, all for free:

    • The new account is offered free of charge, with no opening or administration fees.
    • BT Visual Help application
    • BT units (1 draw/month)

    If you need your account history from Idea::Bank, you can request a bank statement by:

    • For the last 13 months prior to the assignment from Idea to BT (as of May 2021):
    • of BT units
    • or via BT Contact Center
    • For extracts for a period longer than 13 months (until April 2021):
    • via BT Contact Center  
    • or via Contact Center Idea Bank (salut@idea-bank.ro, *4455 / 021.318.95.00).

    Recommendation: Current account subscription

    As a BT customer, you have access to a wide range of other products and services. Among other things, you can opt for one of the current account subscriptions: Hello, Student, 365, Premium or Premium+.

    Welcome to BT!