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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    If you have a credit card at Idea::Bank, it will be replaced with one of the BT shopping cards that fits better, namely STAR Forte or STAR Gold. With the STAR card you have no commission when shopping in the country or abroad, and the grace period is up to 55 days for both shopping and cash pickups.

    Welcome offer, regardless of the credit card you have at Idea::Bank: 

    • An additional month of grace, so you have no obligation to pay in June 2022;
    • The STAR BT program, which brings you STAR loyalty points at each card purchase or the possibility of paying in installments at a large number of merchants;
    • 50 STAR Points welcome (1 STAR point = 1 leu) if you take possession of the BT card by June 15, 2022, which you can use at other merchants;
    • 10 STAR Points on your first purchase with your BT credit card.        

    The first meeting with the BT card

    Where do you get your card from? From the BT agency indicated in the information received from us either by email or post. If you do not have the information at hand, you can find it from the BT Call Center team, 0800 800 881, +40 264 308 014, ideaBT@btrl.ro.

    How to activate your card

    • With the card you will receive by SMS a unique code, which you need to activate the card at any of the BT ATMs.
    • Regardless of the day you activate your BT card, it can be used from June 14 this year.

    What should we do every month? Turnover  

    Starting in July, between the 1st and the 25th of each month, you must put on the card at least 10% of the credit used at the end of the previous month. That is, "you have to do the rollover". The amounts can be used immediately for any kind of card transactions.

    BT commissions


    Star Forte
    Star Gold
    Annual administration of the card account:

    - annual administration/main card

    - annual administration / additional card

    Free in the first year, and after that:

    25 lei/card

    15 lei/card

    Free in the first year, and after that:

    200 lei/account/year, regardless of the number of cards

    Fee for using BT ATMs and POS for cash
    1%, min. 2,5 lei
    1%, min. 2,5 lei
    Purchases from merchants (in Romania or abroad)
    0
    0
    Atm and POS usage fee at the counters of other banks in the country for cash
    1%+3.5 lei
    1%+2.5 lei

    Recommendation

    Use BT Pay for everyday banking. Once you activate your card, sign it up for free in the app, which you can download for free from the Google Play Store, App Store or Huawei AppGallery. Thus, you have both a physical card and a digital card. In the app you can see the IBAN, how much money you have in your account, the monthly amounts to pay for your credit card, the STAR points you have accumulated – and much more.

    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT4
    AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

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