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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.

    Search with AI Search

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    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Here you can find all the information you need as a customer of OTP Bank Romania

    BT acquired OTP Bank Romania in July and is now being integrated into the Banca Transilvania Group. The two banks have separate activities, so please continue to contact the OTP Bank Romania team if needed. 

    In short, OTP Bank Romania is part of the BT Group. 

    Customers of OTP Bank Romania are still required to contact OTP Bank Romania. 

    BT customers are in no way impacted by the transaction.

    Contact Center

    Dedicated to OTP Bank Romania customers

    English and Romanian - Non-stop

    Hungarian - Monday - Friday - 8:30 - 21:00

    With callback option outside this timeframe.

    Integration timeline

    21 August

    OTP Bank Romania customers can use the cards issued by their respective bank for basic operations at BT ATMs, under the same cost conditions as at OTP Bank Romania. BT ATM network

    August 2024

    Start integration of OTP Bank Romania into Banca Transilvania Group

    July 2024

    BT acquired OTP Bank Romania

    Getting to know each other better

    Our story

    4.3mil+

    of customers work with us

    500+

    agencies in 180 localities

    10mii+

    employees

    The largest bank in Romania

    Next-generation digital solutions

    Business lines for all customer segments