Update March 2, 5.00am: All BT apps and services are working as normal

All BT's applications and services are functioning normally, two hours faster than planned, given the successful completion of the migration of OTP Bank Romania's customer data to Banca Transilvania, following the merger of the two banks.

Important for new BT customers, former OTP Bank customers:

• Starting today, March 2nd, the BT card replaces the OTP Bank Romania card. Please activate it at at any ATM of Banca Transilvania.
• If you didn't manage to get your card from Banca Transilvania, you can still use your digital (debit) card via BT Pay from today, March 2. You can download this app from Google Play, App Store or Huawei App Gallery.

Thank you all.

Initial announcement:

February 24: Some BT services will not operate or will operate partially from March 1 (1.30am) until March 2 (7am)

Some of Banca Transilvania's services will not function or will partially function from 1.30 a.m. on March 1 (Friday night/Saturday) until 7.00 a.m. on March 2 (Sunday).

BT cards will be able to be used for payments and cash withdrawals, including via the BT Pay app, and ATMs will operate to normal standards.

The changes are related to the technical phase of the merger between Banca Transilvania and OTP Bank Romania, which takes place between February 28 and March 2.

Details about banking with BT in the meantime:

• BT applications:
  • BT Go, BT Ultra, BT24 and NeoBT will not work. BT Visual Help, the self-banking app, will also not work.
  • BT Pay functionality will be available:
    • contactless phone payments and online payments
    • transfer between own cards
    • transfer money to/request money from people in your phone contacts using BT Pay
    • contactless cash withdrawal from BT ATMs
    • view card data
    • card blocking/unblocking, changing online transaction limits
    • virtual assistant (BT chat) for information about BT Pay, the bank's products and services
      
      
• BT Express, BT Express Plus and BT Cash & Drop machines:
  • Certain operations, such as cash deposits, will not be possible.
  • Cash withdrawals can be made at any time.
    
    
• BT branches open at weekends:
  • The program will be different, namely 12.00 - 18.00.
  • Services offered: consultancy and offline request handling.
    
    

BT's concern has been to keep the period during which certain services will not work or will partially work as short as possible, mainly during the night, and to ensure that basic services are available to customers.

The Contact Center & Customer Care team is available 24 hours a day to serve customers (0264 308 028; contact@bancatransilvania.ro).