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Call Center
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    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

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    Conditions for granting

    To get this credit you must have:

    • an advance of at least 15% for credit in lei and at least 20% for credit in euro
    • salary, pension or other stable income for at least 3 months
    • good payment behaviour 

    Required documents

    • identity card
    • ANAF agreement to verify your income (you receive it and sign it at our headquarters)
    • documents showing the price of the property for which you are applying for credit (e.g. a preliminary sales contract)
    • the ownership documents of the property taken as collateral (e.g.: CF extract)
    • the valuation report showing its market value (if you need it, we can help you with it) 

    Other details

    • you have a grant period of maximum 30 years
    • you can take the  loantogether with your partner /life partner , spouse, children, brothers / sisters, brothers-in-law / sisters-in-law and / or your parents / parents / parents of the wife
    • for variable-rate loans of up to EUR 35,000, you can modernise/upgrade/rehabilitate/extend your home with simplified documentation (affidavit), with the proviso that you can only obtain one such loan with simplified documentation, and for additional amounts you must provide supporting documents

    If  you make incomes that, according to the law,are not  reported to ANAF, please  ask  the  TransilvaniaBank units  for information about the  necessary income documentation.

    Changes in the benchmark index, fluctuations in own income, as well as changes in the exchange rate, may affect the ability to pay the loan instalments or the total amount payable.

    How much can you borrow?

    To find out the maximum amount you can receive, fill in the form below. We will call you back in the timeframe of your choice.

    In order to take advantage of the promotional offers, you need to visit a BT branch by December 31.

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    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT-4o
    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

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