You received an email
that wasn't addressed to you?

Here are the 3 steps to take to report that you have received a message from BT that was not meant for you:

• enter the email address where you received the message that was not meant for you
• we will send you a code on the e-mail you entered, which you will have to fill in to validate that the address belongs to you
• after validating the email address, you give us some details, so we can identify and remedy the situation

Attention! If the email you received from BT is for you, but you want to raise other issues with the bank, please use the contact form on the website, do not fill in the form below.