This page is automatically translated from Romanian into English.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

Online account directly from the app 4.8
Install
Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Partner traders

    List of merchants who accept the BT Meal Card

    THE ATOLAC
    STR. VICTORIEI NR. 87
    GORJ
    BRANESTI
    RIANA BEST MOTORS
    81A SEIMENI STR.
    CONSTANT
    CERNAVODA
    RIANA BEST MOTORS
    STR. ANGHEL SALIGNY NR. 15B
    CONSTANT
    CERNAVODA
    RIB PROD OBOR
    4 ZIDURI MOSI STREET
    BUCHAREST
    BUCHAREST
    RIBA PREMIUM SA
    STR. CONAC NR. 50
    TIMIS
    DUMBRAVITA
    RIBA PREMIUM SA
    STR. CONAC NR. 50
    TIMIS
    DUMBRAVITA
    RICARDSABO
    STR. SCOLII NR. 2A
    BRAILA
    BRAILA
    RICARO SRL
    CALEA. CLUJULUI NR. 59
    BIHOR
    ORADEA
    COMPLEX VILLA
    STR. BRADET NR. 52 A
    MARAMURES
    BAG
    RICE & SPICE
    27, DECEMBER 1, 1918 STR.
    COVASNA
    SFANTU GHEORGHE
    RICHARNOLD
    AL. TINERETULUI NR. 1
    BIHOR
    MARGHITA
    RICHIE S GRILL
    1 BANKI DONATH STR.
    COVASNA
    SFANTU GHEORGHE
    CANTINETTA
    STR. ATELIERULUI NR. 24
    BUCHAREST
    BUCHAREST
    CANTINETTA
    SOS. PIPERA NR. 46F
    BUCHAREST
    BUCHAREST
    HOME MARKET
    STR. PAVILIOANELE CFR NR. 1
    BRASOV
    BRASOV
    HOME MARKET
    3 ZORILOR STR.
    BRASOV
    BRASOV
    RICMATIC
    STR. TINERETULUI NR. 5A
    SUCEAVA
    SUCEAVA
    RICO MAR
    235 MAIN STR. 235
    SIBIU
    WEAR
    GENERAL STORE
    2 BALTACULUI STR.
    DOLJ
    CLEANOV
    RESTART SRL
    DRUMUL. GARII NR. 1-10
    ILFOV
    DOBROIESTI
    RICH UNIVERSAL SRLD
    STR. GLICINELOR NR. 4-14
    BUCHAREST
    BUCHAREST
    BISTRO MARGARITA
    PTA. ORASULUI DOROHOI NR. FN
    BOTOSANI
    DOROHOI
    RIDA
    CALEA. NATIONALA NR. 68
    BOTOSANI
    BOTOSANI
    RIDE & SMILE
    CALEA. VACARESTI NO. 391
    BUCHAREST
    BUCHAREST
    RIDE & SMILE
    BD. LIVIU REBREANU NR. 4
    BUCHAREST
    BUCHAREST
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT4
    AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.