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This page is automatically translated from Romanian into English.
BT Sign is an application offered by Banca Transilvania, S.A., a credit institution established in Romania, with registered office in Cluj-Napoca, Calea Dorobantilor 30-36, Cluj county, registered at the Trade Register under no. J12/4155/1993, unique code RO 5022670.
The Customer Terms and Conditions (hereinafter referred to as the "Terms") constitute a legal contract between Banca Transilvania S.A. and you ("the Customer").
We recommend that you read these Terms in full before deciding whether to accept them and proceed with the registration process. If you do not agree with any of the provisions of the Terms within the BT Sign App please do not access, browse or use the Apps, or the software, services, information, materials or other such contained within the App.
The terms and conditions of use of the BT Sign application, as set forth herein, are and shall be governed by and construed in accordance with Romanian law.
The Terms set out how you can use the BT Sign app. The Terms are complemented by the General Terms and Conditions of Business of Banca Transilvania applicable to Individuals and Legal Entities.
If at any time after registering with the BT Sign app you decide that you no longer agree to these Terms, please uninstall the app. At the same time, if you no longer agree with the use of your personal data by the Banca Transilvania operator as a result of using the application, you may delete your account and exercise your right of objection provided for by the applicable legal regulations in force, by sending a notification to this effect to the e-mail address dpo@bancatransilvania.ro.
The customer is obliged to have the latest licensed versions of the operating software/operating systems and antivirus software and software for the protection of electronic equipment (antivirus, antispy, firewall, etc.) installed on the electronic equipment he uses in order to use the BT Sign application. The user is also obliged not to download software from unidentified/unlicensed sources or unlicensed software/applications onto the electronic equipment used and bears full responsibility for this.
The Bank has no responsibility for any hardware/software equipment used by the customer/user, as such equipment is beyond the Bank's control.
The Bank is not responsible for the proper functioning of the BT Sign application due to equipment/software etc. used by the user.
At the same time, the user declares and understands that in the transmission of information via computer networks there is a risk of phishing attacks, whereby third parties attempt to illegally obtain information on the user's authentication data, access the user's information and/or destroy/modify the content of orders transmitted online by the user.
By using the BT Sign application, the customer assumes the risk of phishing attacks targeting him and the users he has instructed to access the application.
The Bank shall not be liable for the non-functioning/malfunctioning of the application due to reasons related to the functioning of the user's electronic equipment through which the BT Sign application is accessed.
BT Sign is a secure mobile application, accessible via mobile phone with an Internet connection, where users can do the following:
The app can be used on iOS and Android operating systems and needs to be installed from dedicated online stores (Google Play Store - for Android, App Store for iOS).
The user is fully responsible for paying any access or data charges imposed by third parties (such as internet or mobile provider charges) associated with the use of BT Sign and related applications (BT Ultra Web, BT Ultra Mobile).
BT Sign can only be activated from the BT Ultra Web app and only if you have previously activated this service.
For security reasons BT Sign does not work on jailbroken or rooted phones.
The BT Sign application can only be used after the customer has accepted permissions to the camera, as well as the phone status and identity.
Access to the camera is only required to use the QR code scanning option.
The status and identity of the phone is checked only to determine the compatibility of the phone's operating system with the application and to confirm that the phone has not been modified.
Banca Transilvania is not liable for any unauthorized, abusive or illegal use of the phone on which the BT Sign application is installed. By downloading and using the application, the user assumes sole liability for access by unauthorised persons to his/her personal data processed within the application, as referred to in this section.
You must keep your identification data secure and not allow anyone to access it.
By accepting these Terms, the User assumes responsibility for the disclosure of his/her identification data to other persons, including as a result of "phishing" attempts, which constitutes gross negligence on the part of the User.
The user must inform the bank as soon as they become aware that an unauthorised person has become aware of their credentials (including where access data has been disclosed to third parties as a result of phishing attempts).
The user is obliged to notify the bank if the mobile device on which the BT Sign app is installed is no longer in their possession.
The Bank has the right to block the Customer's access to the BT Sign application when it has reasonable suspicion that the Customer's identifiers/access to the application are being used by unauthorised persons and/or in a fraudulent manner (including where there is suspicion of fraud through phishing attacks).
The customer can request the deactivation of BT Sign at any Banca Transilvania branch at least 30 days prior to the requested date for restricting access or directly from the BT Ultra Web application in the secure messaging. The customer may opt out of this service only upon prior fulfilment of the obligation to pay in full the debts registered with the bank.
If you have any problems with the operation of BT Ultra Web / BT Ultra Mobile, you can contact us at btultra@btrl.ro, ecc@btrl.ro or by phone:
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