You've reached the end of the results
No results found

This page is automatically translated from Romanian into English.

Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.
    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    List of merchants who accept the BT Meal Card

    TASTE RIGHT TARGOVISTE SRL
    BD. INDEPENDENTEI NR. FN
    DAMBOVITA
    TARGOVISTE
    MAG SORIN
    STR. PRINCIPALA NR. 315
    SATU MARE
    SEA TARNA
    MAG ADI
    STR. PRINCIPALA NR. 99/A
    SATU MARE
    BATARCI
    GUSTORAZ SRL
    30 CAMPULUI STR.
    CLUJ
    SANNICOARA
    TASTY LIKE GRANDMA'S
    STR. TRANSILVANIEI NR. 1
    BRAILA
    BRAILA
    THE TASTE OF YESTERYEAR
    140B GHEROGHE DOJA STR.
    SUCEAVA
    SUCEAVA
    SIBIAN'S TASTE
    STR. DUNARII NR. BL BM1
    TELEORMAN
    ALEXANDRIA
    BUTCHERSCUISINE
    STR. EGRETEI NR. FN
    BRASOV
    BRASOV
    GUTCRIS SUPERMARKET
    STR. PRINCIPALA NR. 188
    PRAHOVA COUNTY
    VADU SAPAT
    GUTCRIS PRODCOM SRL
    DN. FS NR. 153
    PRAHOVA COUNTY
    VADU SAPAT
    GUTDICOM
    STR. PRINCIPALA NR. 3
    DOLJ
    CARPEN
    GUTENBERG BOOKSHOP
    STR. P-TA BOBALNA NR. 1
    CLUJ
    GHERLA
    TG LAPUS BOOKSHOP
    STR. P-TA EROILOR NR. 17
    MARAMURES
    TARGU LAPUS
    GUTES SCHWEIN S.R.L.
    STR. ANA IPATESCU NR. 117
    DAMBOVITA
    RACARI
    GUTU GAB TEO
    121 PROGRESSULUI STR.
    NEAMT
    PIATRA NEAMT
    GUVAL COM
    STR. L.C. BABES NR. 13
    BRASOV
    BRASOV
    GLORIA JEAN'S MOSILOR
    CALEA. MOSILOR NR. 225
    BUCHAREST
    BUCHAREST
    GVI MARKET
    STR. PRINCIPALA NR. 3
    BRASOV
    LUDISOR
    BUCOVINA GRILL
    STR. PRINCIPALA NR. 1088
    SUCEAVA
    CAJVANA
    3F
    DN. FS NR. FN
    BUCHAREST
    BUCHAREST
    3F
    DN. FS NR. FN
    BUCHAREST
    BUCHAREST
    3F
    BD. PIERRE DE COUBERTIN NR. 3-5
    BUCHAREST
    BUCHAREST
    GYA SUPER MARKET
    STR. PRINCIPALA NR. 241
    BUZAU
    WILLOW VALLEY
    FAST FOOD BY ALE
    STR. BAILE SARATE NR. 1
    CLUJ
    BT AI Chat
    The system is experiencing problems. Try again a little later.
    Intreb BT logo
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT-4o
    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.