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Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

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Download BT24

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Download BT24

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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    What is SMS Alert?

    The easiest way to know everything that's going on in your accounts: you get sms every time you make card payments or when money comes in and goes out of your account.

    When do you receive messages?

    • When you make card payments at the POS, at home and abroad
    • When you make card payments online, at home and abroad
    • When withdrawing money from ATMs, at home and abroad
    • When you pay your bills at a BT ATM
    • When performing voice authorization transactions from the call center (imprinter - VOICE/MOTO)
    • When to make a card lock/unlock with the help of our call centre colleagues
    • When you get the money in your account

    What do the messages contain?

    When you make payments:

    • Payment made
    • Name of cardholder
    • Amount paid
    • Payee to whom you made the payment
    • Date and time of payment
    • The amount you have in your account after making the payment, either via ATM or POS

    When money comes into your account:

    • Amount and source
    • Account where the money was received

    What are the advantages of SMS Alert?

    • m You always know how much money goes into your account
    • mYou know how much money you have after each payment made with the card
    • m You always receive SMS at the time of the transaction, regardless of the time
    • m You know for sure that the transaction was made
    • m You can track the transactions made with all your BT cards, and the SMS you can receive on the same phone number
    • m You have control over your transactions

    How much does SMS Alert cost?

    • Subscription for cards in lei: 5 lei monthly / card
    • Subscription for cards in euro: 1 euro per month/card

    How do I enable SMS Alert?

    There are 3 ways to activate your SMS Alert service.

    1

    Call the Cell Center.

    After verifying your identity, one of our colleagues will help you activate it.

    2

    Come to a BT unit.

    Pay us a visit, and one of our colleagues will help you activate it.

    3

    Online via Neo BT

    Cards -> Details -> Activate SMS Alert