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This page is automatically translated from Romanian into English.

  • Call Center
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    High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Hotline for all Romanians who are out of the country, including assistance in English. Standard tariff.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055. Standard rate.
    BT AI Chat acronym - opens in a new tab

    AI Search on Ask BT answers all your banking questions.

    - opens in a new tab

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    SMS Alert

    What is SMS Alert?

    The easiest way to know everything that's going on in your accounts: you get sms every time you make card payments or when money comes in and goes out of your account.

    When do you receive messages?

    • When you make card payments at the POS, at home and abroad
    • When you make card payments online, at home and abroad
    • When withdrawing money from ATMs, at home and abroad
    • When you pay your bills at a BT ATM
    • When to make a card lock/unlock with the help of our call centre colleagues
    • When you get the money in your account

    What do the messages contain?

    When you make payments:

    • Payment made
    • Name of cardholder
    • Amount paid
    • Payee to whom you made the payment
    • Date and time of payment
    • The amount you have in your account after making the payment, either via ATM or POS

    When money comes into your account:

    • Amount and source
    • Account where the money was received

    What are the advantages of SMS Alert?

    • mYou always know how much money goes into your account
    • mYou know how much money you have after each payment made with the card
    • mYou always receive SMS at the time of the transaction, regardless of the time
    • mYou know for sure that the transaction was made
    • mYou can track the transactions made with all your BT cards, and the SMS you can receive on the same phone number
    • mYou have control over your transactions

    How much does SMS Alert cost?

    • Subscription for cards in lei: 5 lei monthly / card
    • Subscription for cards in euro: 1 euro per month/card

    How do I enable SMS Alert?

    There are 3 ways to activate your SMS Alert service.

    1

    Call the Cell Center

    After verifying your identity, one of our colleagues will help you activate it.

    2

    Come to a BT establishment

    Pay us a visit, and one of our colleagues will help you activate it.