This page is automatically translated from Romanian into English.

Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    E-commerce at a glance

    Have an online store or app and want to accept card payments securely? BT E-commerce is a simple, fast and (most importantly) secure processing solution for your business. Over 5000 partners already use it.

    If you want to find out more, come on BTePOS.

    I want E-commerce

    BT E-commerce solution

    • Has the highest security standard in online payment processing - PCI DSS certified solution
    • Enables secure trading via 3DS 2 protocol
    • It is rapidly deployable, based on ready-to-deploy modules available for most popular open source platforms
    • We provide technical documentation and dedicated support, pre and post integration
    • You have multiple payment methods: cards issued under Visa/ Mastercard, Star program: rates and loyalty, Pay with BTPay, payment links, Card On File, recurring payments
    • Has a dedicated console for checking and managing transactions

    Costs

    Let's also talk about how much it costs. BT E-commerce has a special price if you already have the Unlimited package or the Free First Year Account.

    Processing fee: 
    • 1.20% 0.90% for BT card transactions
    • 1.20% 0.90% for non BT individual card transactions
    • 2.00% for transactions with cards of non BT legal entities
    • 1.50% for transactions with meal, holiday, social non BT vouchers cards

    We'll also settle your money quickly*, the day after your payment is confirmed.

    (*working days)

    Payment methods

    Star Program 

    Join the Star Card program and you'll be able to accept online payments in installments without interest or loyalty points.

    How does it work? Simple: once the order has been paid, you will receive the full amount in your account the next working day and your customer will pay the monthly installments, interest-free, to us.

    Pay with BT Pay

    For you 

    • It is available immediately, without technical effort or additional costs

    • Provides an improved payment experience for customers

    • It has a higher conversion rate

    For your customers 

    • Choose the card you want directly in the BT Pay app

    • Finalize the payment process in seconds without having to manually enter card details

    • Confirm payment easily online using your preferred login method.


    Card on File

    It allows you to save your card details securely, directly to your BT system, without sensitive data reaching your online shop.

    Afterwards, your customers will be able to make quick payments with the saved card or you can initiate recurring transactions, based on their agreement.


    Administration console

    • Comes with a user guide

    • You can access it directly from your browser, using dedicated credentials

    • You have multiple filters by which you can quickly search for transactions and their status

    • Cash, cancel or make refunds (full or partial)

    • Create and export customized reports

    • Generate and send payment links

    Choose the type of e-commerce services your business needs.

    More
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT4
    AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

    The app that knows e-Invoice
    Activate

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.