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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    What is SMS Alert?

    The easiest way to know everything that's going on in your accounts: you get sms every time you make card payments or when money comes in and goes out of your account.

    When do you receive messages?

    • When you make card payments at the POS, at home and abroad
    • When you make card payments online, at home and abroad
    • When withdrawing money from ATMs, at home and abroad
    • When you pay your bills at a BT ATM
    • When to make a card lock/unlock with the help of our call centre colleagues
    • When you get the money in your account

    What do the messages contain?

    When you make payments:

    • Payment made
    • Name of cardholder
    • Amount paid
    • Payee to whom you made the payment
    • Date and time of payment
    • The amount you have in your account after making the payment, either via ATM or POS

    When money comes into your account:

    • Amount and source
    • Account where the money was received

    What are the advantages of SMS Alert?

    • m You always know how much money goes into your account
    • mYou know how much money you have after each payment made with the card
    • m You always receive SMS at the time of the transaction, regardless of the time
    • m You know for sure that the transaction was made
    • m You can track the transactions made with all your BT cards, and the SMS you can receive on the same phone number
    • m You have control over your transactions

    How much does SMS Alert cost?

    • Subscription for cards in lei: 5 lei monthly / card
    • Subscription for cards in euro: 1 euro per month/card

    How do I enable SMS Alert?

    There are 3 ways to activate your SMS Alert service.

    1

    Call the Cell Center.

    After verifying your identity, one of our colleagues will help you activate it.

    2

    Come to a BT unit.

    Pay us a visit, and one of our colleagues will help you activate it.

    3

    Online via Neo BT

    Cards -> Details -> Activate SMS Alert

    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT-4o
    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

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