This page is automatically translated from Romanian into English.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download BT Pay

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download NeoBT

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

Download BT24

Scan the code with your mobile phone, depending on your phone system.

Invest directly from the app 4.8
Install
Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    List of merchants who accept the BT Meal Card

    LEO MARKET
    STR. PARTIZANILOR NR. 2
    SALAJ
    SIMLEU SILVANIEI
    LEO MARKET
    STR. PARTIZANILOR, CT STATION NR. 2
    SALAJ
    SIMLEU SILVANIEI
    MIXED MAGAZINE
    STR. PRINCIPALA NR. 68
    SATU MARE
    RACOVA
    PEARL OF THE RARE PEARL
    DN. FS NR. 21
    SUCEAVA
    POJORATA
    CRADIA PIZZA-SHOP
    DN. FS NR. 26
    BACAU
    SOHODOR
    CRAEX COMIMPEX
    STR. CV FLORILOR NR. 2
    BRASOV
    RASNOV
    C-O FI FACTORY
    PUTUL LUI ZAMFIR STR. NR. 60
    BUCHAREST
    BUCHAREST
    THE CRAIN
    STR. FLORILOR NR. 3-5
    CLUJ
    DEJ
    THE CRAIN
    46, MAY 1ST SQUARE
    CLUJ
    DEJ
    CRAITA ALEX SRL
    STR. STR. STR. SF.DUMITRU NR. 339A
    DAMBOVITA
    CONTESTS
    CRAITA MARKET
    BD. DOROBANTILOR NR. 29
    BRAILA
    BRAILA
    STAR CRUELA
    STR. PRINCIPALA NR. 1
    VRANCEA
    2 MAI
    LA JUPANU
    STR. ALLEE STADIONULUI NR. 2
    CLUJ
    CLUJ-NAPOCA
    WINERY VALENTE EVENTS SRL
    STR. STR. EROILOR NR. 157
    VRANCEA
    STROANE
    CRANGASU G NICOLAE CALUDIA PFA
    BD. UNIRII NR. 8
    DAMBOVITA
    TARGOVISTE
    RESTAURANT DEBARCADER
    STR. LT.COL.DUMITRU PETRESCU NR. FN
    GORJ
    TARGU JIU
    CRATAEGUS PHARMA
    33 GENERTELEMAN STR.
    VASLUI
    HUSI
    PSYCHO
    1 KOTELES SAMUEL STR.
    MURES
    TARGU MURES
    MIXED MAGAZINE
    STR. VALEA LUI ION NR. 582
    BACAU
    BLAGESTI
    CRAZY BANANA SRL
    STR. NICOLAE TITULESCU NR. 165
    CLUJ
    BURGER HOUSE
    STR. MEMORANDUMULUI NR. 2/22
    CLUJ
    CLUJ-NAPOCA
    STAR DELICE
    CALEA. MARASESTI NR. 12D
    BACAU
    BACAU
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT4
    AI Search provides automatically generated responses, using GPT4 technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT4 technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.