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Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    Early repayment

    • mMake sure that you have in the account from which the monthly installments are withdrawn the amount you want to repay.
    • mPay a visit to the nearest BT unit.
    • mComplete, together with a consultant, the request for early repayment.

    Don't forget! You need to decide if you want to decrease the value of the monthly installment and maintain the initial loan period or, on the contrary, to maintain the value of the monthly installment and reduce the period.

    What are the refund fees?

    For personal loans with variable interest the early repayment fee is 0%.
    For fixed-rate personal loans, the following repayment charges apply:

    • 0,5 % of the amount reimbursed if the repayment is made less than 12 months before the due date
    • 1% of the amount reimbursed, otherwise