Invest directly from the app 4.8
Install

This page is automatically translated from Romanian into English.

Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    List of merchants who accept the BT Meal Card

    GOURMET RESTAURANT
    STR. NICIMAN NR. 2
    IASI
    IASI
    MOO GELATO P-TA UNIRII
    STR. ALEXANDRU LAPUSNEANU NR. FN
    IASI
    IASI
    MOO ICE CREAM
    BD. TUDOR VLADIMIRESCU NR. 2
    IASI
    IASI
    MOO GELATO PALAS ICE RINK
    STR. PALAT NR. 7
    IASI
    IASI
    MOO CAFE IULIUS
    BD. T VLADIMIRESCU NR. 2
    IASI
    IASI
    MOO BISTRO
    STR. PALAS MALL NR. 7A
    IASI
    IASI
    MOO ICE CREAM SCOOPS
    STR. PALAS NR. 7A
    IASI
    IASI
    ROC A FELLA CITY PARK
    BD. LAPUSNEANU NR. 116C
    CONSTANT
    CONSTANT
    MOO ICE CREAM AFI PALAS
    STR. CALOMFIRESCU NR. 2
    PRAHOVA COUNTY
    PLOIESTI
    MOO ICE CREAM PLOIESTI
    DN. FS NR. 915A
    PRAHOVA COUNTY
    BLEJOI
    MOO ICE CREAM NEAMT
    BD. DECEBAL NR. 79
    NEAMT
    PIATRA NEAMT
    MOO ICE CREAM AFI PALACE
    BD. VASILE MILEA NR. 4
    BUCHAREST
    BUCHAREST
    MOO ICE CREAM MEGA MALL
    BD. PIERRE DE COUBERTIN NR. 42858
    BUCHAREST
    BUCHAREST
    MOO GELATO MALL PROMENADA
    CALEA. 246B FLOREASCA STREET
    BUCHAREST
    BUCHAREST
    MOO ICE CREAM
    BD. UNIRII NR. 2
    BACAU
    BACAU
    MOO ICE CREAM
    28 STEFAN CEL MARE STR.
    BACAU
    BACAU
    ABI MINI MARKET
    STR. ALECU RUSSO NR. 35
    BACAU
    BACAU
    ELEN-COFFEE SHOP
    85 STEFAN CEL MARE STR.
    SUCEAVA
    IPOTESTI
    BRAILA SHOP 3
    SOS. BUZAULUI NR. 119A
    BRAILA
    BRAILA
    SHOP BRAILA 4
    STR. MUGURILOR C/C BL. H1 NR. FN
    BRAILA
    BRAILA
    SHOP BRAILA 1
    CALEA. CALARASILOR, BL. B2 NR. 315
    BRAILA
    BRAILA
    SHOP BRAILA 2
    SOS. RAMNICU SARAT, CL. C3 NR. FN
    BRAILA
    BRAILA
    SURDILA-GRECI SHOP
    STR. SURDILA-GRECI NR. FN
    BRAILA
    SURDILA-GRECI
    FAUREI SHOP 3
    STR. REPUBLICII NR. 28
    BRAILA
    FAUREI
    FAUREI SHOP 2
    STR. PACII, BL. D, AP. 83 NR. FN
    BRAILA
    FAUREI
    FAUREI SHOP 1
    STR. PACII, BL. D NR. FN
    BRAILA
    FAUREI
    SHOP BRAILA 5
    STR. SCOLILOR, CC RAHOVEI, BL. CPP NR. 37
    BRAILA
    BRAILA
    ABILITY TRADE SRL
    STR. RAMNICU SARAT NR. 88
    BRAILA
    BRAILA
    ABISAM CONSTRUCT SRL
    STR. PRINCIPALA NR. 553
    SIBIU
    ALTINA
    ABISERV
    STR. ION CREANGA NR. 7
    BRAILA
    VIZIRU
    UNITED PUD
    2 UNITED PRINCES STR.
    NEAMT
    ROMAN
    ABOSCULESEI CATERING
    165 BOCIULESTI STR.
    NEAMT
    PODOLENI
    AB PLANET SB
    BLD TRAIAN STR. 17
    MARAMURES
    SEA BAY
    AB PLANET SB
    STR. 22 DECEMBRIE NR. BLOCK T4
    MARAMURES
    VISEU DE SUS
    ABRIMAD IMPEX
    STR. HOREA NR. 1
    BIHOR
    BEIUS
    GOOD TIMES
    STR. ARH ION MINCU NR. 2
    DOLJ
    CRAIOVA
    ABT CONCEPT
    SOS. BUCURESTI-URZICENI NR. 17
    ILFOV
    VOLUNTEERS
    THE GIGI
    STR. ELENA VACARESCU NR. 1
    HUNEDOARA
    DEVA
    SUPER PIZZA
    9 CONSTANTIN ARGETOIANU STR.
    DOLJ
    CRAIOVA
    KITCHEN TUREA KITCHEN KITCHEN GROCERIES
    STR. ION RATIU NR. 2
    CLUJ
    CLUJ-NAPOCA
    ABY MARKET MIXT SRL
    STR. NICOLAE BALCESCU NR. 44
    CARAS-SEVERIN
    CARANSEBES
    ABY UNIVERSAL
    105 GHEORGHE DOJA STR.
    ARAD
    INEU
    COMPLEX LUNA
    STR. NICOLAE BALCESCU NR. 23
    MARAMURES
    SEA SUMMIT
    COMPLEX LUNA
    STR. NICOLAE BALCESCU NR. 23
    MARAMURES
    SEA SUMMIT
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT-4o
    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.