Invest directly from the app 4.8
Install

This page is automatically translated from Romanian into English.

Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    List of merchants who accept the BT Meal Card

    MAG FOOD
    STR. PRINCIPALA NR. 114
    SATU MARE
    SATU MARE
    MAXIM'S BISTRO PUB
    114 BRANCUSI STR.
    CLUJ
    CLUJ-NAPOCA
    A S C MOTORS COMSERV
    DN. FS NR. FN
    CLUJ
    FLORESTI
    WITH US LIKE NOBODY ELSE
    STR. HORTENSIEI NR. 21
    DOLJ
    CRAIOVA
    A-GER TERM SOLUTION SRL
    STR. PRINCIPALA NR. 497
    ILFOV
    PERIS
    A-SODA WATER
    STR. GARII NR. 2
    MARAMURES
    VISEU DE SUS
    A-SODA-WATER
    STR. GARII NR. 2
    MARAMURES
    VISEU DE SUS
    MAGAZINE
    24 IOAN BUTEANU STR.
    ARAD
    GURAHONT
    ABC ANDA
    5 PLEVNEI SQUARE STR.
    ALBA
    SEBES
    ABC INEDIT
    STR. BOGDAN VODA NR. NR.9 AP.22
    MARAMURES
    SIGHETU MARMATIEI
    AMM ROYAL PUNCT 3
    STR. SARMISEGETUZA NR. 4
    IASI
    IASI
    AMM ROYAL PUNCT 1
    BD. DACIA NR. 1
    IASI
    IASI
    AMM ROYAL PUNCT 2
    STR. AMURGULUI NR. 10
    IASI
    IASI
    A.S.R. MARKET S.R.L.
    81, PRF. ION DOROBANTU STR.
    ILFOV
    PERIS
    KATISMA OF HEROES
    STR. METRO EROILOR NR. FN
    BUCHAREST
    BUCHAREST
    AD BUNEA GROCERY SRL
    1 BALTA SARATA STR.
    CARAS-SEVERIN
    CARANSEBES
    A&E KADER
    18, 22 DECEMBRIE STR.
    CONSTANT
    UPPER CIOCARLIA
    A&G AMERICAN FOOD S.R.L.
    STR. EPISCOP DR.IOAN BALAN NR. 7
    TIMIS
    LUGOJ
    AURORA MARKET
    BD. DACIA NR. 22
    NEAMT
    PIATRA NEAMT
    A&M HARGHITA SRL
    STR. FS NR. 677
    HARGHITA
    SANTIMBRU
    A&O MARITIME TRADING
    STR. INTERIOARA NR. 3
    CONSTANT
    CONSTANT
    FRUKTLAND AAA
    PTA. VASILE MILEA NR. 2
    ARGES
    PITESTI
    MARCO POLO
    BD. BASARABILOR NR. 35A-35B
    ARGES
    COURT OF ARGES
    Ask BT is Banca Transilvania's largest online financial education program, with over 2,000 banking questions and answers.
    Search suggestions
    Powered by Azure OpenAI GPT-4o
    AI Search provides automatically generated answers, using GPT-4o technology, which may contain inaccurate or potentially offensive content that does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service. .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta - that uses GPT-4o technology to simplify the process of finding and understanding banking products.

    AI Search is trained to answer questions that are exclusively related to the banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are automatically generated and are to be used for information purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the views of Banca Transilvania. You are solely responsible for your use of the content generated by this service in any way. Do not rely on this service for financial, legal or other professional advice and do not enter personal data or other confidential information into this service.

    Use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies your unreserved acceptance of these terms and conditions. If you do not agree to them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume the entire risk as to the quality, safety and performance of this service.

    Banca Transilvania does not provide any guarantee in relation to the answers provided by this service.

    AI Search provides responses algorithmically and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the responsibility of the Bank for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obligated not to provide or enter any personal data or other confidential information in your messages/questions. In case you do not comply with this obligation, by inserting personal data/confidential information in AI Search, you consent to their processing for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during their interaction with AI Search will be treated confidentially and will only be disclosed to recipients who have a right and need to know.

    The content provided by AI Search is for information purposes only.

    Users are responsible for the questions and messages asked when using AI Search. Any abuse or inappropriate language may result in the interruption of the interaction.

    AI Search does not provide financial, legal or professional advice and is not a substitute for consulting human experts or professionals specialising in the field. Users should not rely on the information provided by AI Search in making decisions.

    The Bank reserves the right to discontinue the AI Search service at any time without prior notice.

    Terms and conditions may be revised/updated at any time.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download BT Pay

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download NeoBT

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.

    Download BT24

    Scan the code with your mobile phone, depending on your phone system.