This page is automatically translated from Romanian into English.

Call Center
  • High waiting time!

    We are currently experiencing a very high number of calls in our Call Center. If you have an urgent problem, call now, otherwise we'll wait for you later. For quick answers try Ask BT or BT Visual Help.

  • 0264 308 308 028 or *8028 The number is available from any national network.
    0264 303 003 Hotline for all Romanians who are out of the country, including assistance in English.
    Fraud assistance
    If you suspect fraud on your account, quickly call 0264 308 055.

    Search with AI Search

    AI Search on Ask BT answers all your banking questions.

    BT Visual Help

    Quickly view your account details, call 0264 308 000 and receive an SMS with the access link.

    How do I access NeoBT?

    How do I access NeoBT?

    To access the new platform, you don't need to come to the bank.

    We have prepared all your BT24 Internet Banking data in NeoBT. You can find them already there. How? Very simply.

    To login, use the login ID & password you have now for BT24 Internet Banking.

    NeoBT Internet Banking - go to Banca Transilvania website, Internet section Banking section.
    NeoBT Mobile Banking - download app from Google Play, App Store or Huawei Gallery.

    From this moment on, transactions can be carried out on your account, from both platforms,
    but shortly, access to the old BT24 will be limited.

    If you don't remember your login details, find out how to retrieve them:

    If you can't activate NeoBT, write to us at neo@btrl.ro and we'll help you in no time.

    General safety rules

    It's not an ordinary time and it's good to be cautious, especially when it comes to the safety of your money.

    And for NeoBT, safety recommendations are maintained, as for BT24 and we want to remind you of them:

    When you want to log in to NeoBT, just use the links on the Banca Transilvania website, NeoBT or type always the address in the address bar of your browser. Do not access URLs from search engines or advertisements, wherever they may be. they are.
    If during the login process or transaction you get messages asking you to wait for a certain time before time, for various reasons, and then under various pretexts, another SMS code, or even more, hang up. immediately close your session and notify us URGENTLY on 0264 594 337.
    Make sure you have an encrypted connection (HTTPS) with site and that the holder of the digital certificate for it is Banca Transilvania.
    Passwords must have high complexity (contain lower case, upper case, numbers and special characters) and be changed periodically.
    Do not perform logins or test transactions via to validate application access or verify identity, no matter who asks you to do so. Banca Transilvania will not ask you to perform such operations.
    Follows best practice in PC you're logging in from: make sure it has installed anti-virus, anti-malware and anti-spyware solutions, and they are up-to-date up-to-date. Don't use unprotected WIFI networks.
    Do not save/write passwords or other NeoBT authentication in computer memory.